Gas Distribution Dispatcher I

Enbridge • Salt Lake, UT

5d • Hybrid

About The Position

At Enbridge, we safely deliver the energy millions of people rely on every day. As a leader in the energy industry, we are committed to providing reliable, affordable energy while advancing a sustainable energy future. Our employees play a critical role in supporting the communities we serve through a culture grounded in safety, innovation, collaboration, and respect. We believe our differences make us stronger. Enbridge is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, supported, and empowered to succeed. As a Gas Distribution Dispatcher I, you will play a vital role in coordinating field operations, responding to customer needs, and supporting the safe and efficient delivery of natural gas service. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy being at the center of critical operations, we'd love to hear from you.

Requirements

• High school diploma or GED.
• 1 to 2 years of related work experience.
• Strong verbal and written communication skills.
• Ability to follow detailed written and verbal instructions with a high degree of accuracy.
• Ability to remain calm, make sound decisions, and respond effectively in emergency or high-pressure situations.
• Basic mathematical skills and attention to detail.
• Ability to effectively hear and respond to telephone and radio communications.
• Ability to work with computer systems and monitor information at close visual range for extended periods.

Nice To Haves

• Experience in dispatching, customer service, utility operations, or a call center environment.
• Experience working with two-way radio systems or dispatch technology.
• Typing proficiency of approximately 25 words per minute or greater.
• Demonstrated ability to manage multiple priorities in a fast-paced operational environment.

Responsibilities

• Coordinate and dispatch service and work orders to field personnel, ensuring timely response to operational and customer needs.
• Receive, prioritize, and respond to emergency situations including gas leaks, damaged gas lines, fires, explosions, and other urgent incidents.
• Maintain ongoing communication between customers, field employees, supervisors, and internal stakeholders to ensure effective service delivery.
• Monitor daily workloads and work closely with field leadership to balance resources, schedule work activities, and support operational priorities.
• Create, update, and maintain accurate dispatch records, reports, logs, and on-call schedules.
• Escalate critical events and notify management and operations teams of incidents requiring immediate attention.
• Support compliance with company policies and applicable regulatory requirements while delivering exceptional customer service.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home. Role requirements determine your eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED