GARE Network Impact Analyst (Part-Time)

Race Forward•Oakland, CA

3d•$39 - $41•Remote

About The Position

Race Forward's mission is to advance racial justice by supporting communities and public institutions to build a just, multiracial democratic society where people of color thrive with purpose and power. Rooted in a deep understanding of systemic racism, our work supports stronger, more equitable governance that shifts power and transforms institutions. Race Forward imagines a future where communities of color lead in decision-making, public systems are accountable and just, and movements across sectors come together to create lasting and transformative change. Since 1981, Race Forward has continued to develop innovative strategies that drive impact at the intersection of policy, culture, and institutional practice. In 2017, Race Forward united with the Center for Social Inclusion to become the new Race Forward, strengthening its commitment to advancing systems that truly work for everyone. The Government Alliance on Race and Equity (GARE) is a national network of local and state government that supports racial equity practitioners within public agencies and institutions to design and implement strategies that serve to advance a more racially just and equitable society. Specifically, GARE fosters critical connections among racial equity leaders and practitioners in order to develop and share skills, lessons and approaches to strengthen racial equity, policies, practices and cultural strategies within jurisdictions. The GARE Network Impact Analyst supports and assists with development of platforms that constitute the GARE network's digital and data ecosystem, including day-to-day access and site administration of the GARE Online Community, a Higher Logic Thrive Online Community site that brings together thousands of racial equity practitioners working in government for peer interaction, knowledge-sharing, and collaboration. In addition, they provide support, data stewardship, and reporting across other platforms where network data is connected, including but not limited to Salesforce, Zoom, event registration platforms, and learning management systems. Specifically, the GARE Network Impact Analyst supports staff and end users, member groups, events, and resource libraries; provides technical support; assists with day-to-day community moderation and engagement; generates reports; synthesizes site data; creates data visualizations; and manages the transfer of engagement data within and between platforms. This role is both interactive and technical - supporting access and providing technical and informational support to users, identifying and addressing issues, and appropriately engaging the Online Community Director, Director of Data and Insights, Race Forward Tech staff or other staff when needed. This role also supports other aspects of the GARE membership process on both a jurisdictional and individual level. The GARE Network Impact Analyst utilizes the integrations between internal Race Forward systems to manage users through both the Online Community and Salesforce. This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

Requirements

Demonstrated commitment to racial equity and social justice work.
Strong organizational and analytic skills and ability to manipulate and analyze data, with high attention to detail.
Highly responsive and able to support and engage with a large number of people.
Ability to establish and maintain effective, collaborative working relationships with other staff and online community users. Must also be able to work independently.
Strong communication skills, written and oral.
Fluency with MS Office systems, including Word and Excel.
A high level of ability and comfort with online technologies and enthusiasm to work as part of a fully remote team.
Strong relationship-building skills and able to authentically convey a sociable, caring, engaging, and approachable effect to build meaningful relationships with members on behalf of the organization
Bachelor's degree or equivalent experience in related fields.
Two to three years of administrative/project management experience.
Experience managing databases and generating reports required
Experience working with Customer Relationship Management [CRM] platforms like Salesforce or comparable databases, required

Nice To Haves

Experience and fluency with Salesforce, Higher Logic, and Tableau, preferred.
Experience working with social impact networks and online communities like Higher Logic, preferred
Experience working with report-building platforms like Tableau, preferred

Responsibilities

Manage day-to-day access to the GARE Online Community for users and member jurisdictions, ensuring that new account requests are reviewed and determined on a regular basis
Update and manage contact/user records in Salesforce both through direct data entry and supporting the development and oversight of data integrations
Provide specialized support to the development of any future data integrations
Ensure platform and data security is maintained, flagging issues related to security, privacy, or community standards
Triage and respond to user inquiries related to the GARE Online Community on the Higher Logic Thrive Platform or GARE Membership matters
Provide technical support to users and other GARE/Race Forward sta􀆯 through a variety of channels, including email, phone, and internal communications platforms
Generate reports and gather data for monthly platform metrics report by the 5th day of each month
Create data visualizations for the GARE Network through data integrations and manual synthesis using platforms including Tableau and Canva
Define and document the business case for reporting requests in partnership with stakeholders. Provide analysis and develop technical specifications and appropriate tools or processes to support reporting needs.
Maintain updated process documentation on key Online Community and Salesforce functions [e.g. merging contacts, Online Community registration, collecting data].
Monitor and engage with GARE Online Community via discussion threads, review Daily Digests and other community posts for unanswered questions, connections to resources, and themes.
Support organization of content in GARE Online Community resource library, enabling and supporting users to find material and responding to requests for information.
Support administration of events using platforms such as Whoova, Zoom, Higher Logic Event Manager / Calendar, and Eventbrite as needed.
Support GARE membership process [applications, renewals, reporting, auditing] and online community operations as needed.
Support or manage projects about maintaining accuracy, completeness and reliability of data and data infrastructure, including establishing workflows, auditing, and reporting.