Garden Tram Tour Guide

Huntsville Botanical Garden•Huntsville, AL

26d•Onsite

About The Position

Garden Tram Drivers provide guests a naturally delightful educational visit through the Garden transporting visitors on an 11-15 passenger open-air electric tram. Garden Tram Drivers will provide interpretation of the Garden’s mission, highlighting key garden areas, collections, seasonal elements, programs, and events. They will act as an ambassador of the Garden, greeting visitors, responding to inquiries, and helping provide positive visitor experiences.

Requirements

Must be at least 20 years of age with a high school diploma.
Must have a valid driver’s license and maintain a safe driving record; subject to motor vehicle record (MVR) checks before and during employment.
Tram drivers must be safety-oriented with at least one year of experience in the service and/or tour industry as a public speaker with a talent for engaging an audience of adults and children.
Excellent communication skills, professional demeanor, and ability to articulate verbal presentation with a strong command of the English language required.
Must be available to work during the daytime, evening, weekend and occasional holidays as scheduled.
Must obtain CPR and First Aid training.
Proficiency in Microsoft Office is required.

Nice To Haves

Additional education of two or more years of college is preferred, or two additional years of experience in the service and/or tour industry as a public speaker with a talent for engaging an audience of adults and children.
Horticulture and plant identification knowledge is a plus.
Bilingual speakers preferred.

Responsibilities

Greet passengers and ensure passenger safety during tour.
Assist passengers in boarding and disembarking from the vehicle if necessary.
Demonstrate a high standard of all safety guidelines and standard operating procedures to appropriately operate, maintain, and transport guests.
Learn and master content to provide narrated tours for all seasons and multiple routes for visitors of all ages.
Educate and entertain passengers with narration points provided in training for both daytime and nighttime experiences.
Provide excellent customer service to all guests as an ambassador of the Garden with the ability to work independently or in a team.
Maintain the cleanliness of the vehicles and monitor operating conditions.
Provide support for the Garden’s attractions, exhibitions, and events to include ticket barcode scanning, taking digital payment, and line management as needed.
Maintain a professional appearance and demeanor, representing the brand of the Huntsville Botanical Garden.
Obtain training and remain knowledgeable of the Garden’s history, current displays, key feature areas, current events, and seasonal exhibitions to share with the public.
Attend training sessions to obtain new and relevant information.
Work outdoors in all varieties of weather conditions and temperatures.
Partner with departments such as Hospitality and Development to provide transport services for groups as necessary and perform other duties as assigned.