Garage Service Attendant

HEI Hotels & Resorts•Virginia Beach, VA

9d•Onsite

About The Position

Serve guests in a hospitable manner to ensure a positive guest experience during the arrival and departure process. This position is critical to providing the guest with a positive initial and final impression.

Requirements

High school diploma or equivalent required.
Must maintain a professional appearance and manner at all times.
Ability to communicate with guests, respond to questions, knowledge of hotel service, provide directions to nearby local attractions, area events and activities.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to drive vans, trucks and automobiles, both manual and automatic transmissions with or without reasonable accommodations
Must have an excellent driving record as verified by a Motor Vehicle Report.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs with or without reasonable accommodations.
Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodations.
Ability to be in constant motion - run for vehicles throughout shift with or without reasonable accommodations.
Perform tasks requiring bending, stooping, kneeling, walking and running with or without reasonable accommodations.

Nice To Haves

Hotel experience preferred.

Responsibilities

Friendly; warm; sincere greeting of all arriving and departing guests.
Open vehicle and hotel doors.
Determine and utilize guest name during guest interaction.
Park & retrieve guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate documentation of vehicle damage, arrival/departure dates; valet/self parking option; vehicle location; other property specific needs.
Move from door post to and from other guest service areas throughout the hotel in response to customer needs.
Read luggage tags; use guest name; utilize claim tickets where necessary to ensure appropriate delivery/storage of luggage, packages, etc.
Place packages/ luggage onto baggage carts or in secure area for delivery to guest or to guest room.
Perform check-in and check-out calls, including luggage handling and the escorting of guests to/from their rooms.
Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
Hail taxis as needed; assist guest in acquisition of transportation needs.
Perform pick ups and drop-offs at the airport, etc. (if property provides service) for the guests in a timely and friendly manner.
Perform all vehicle inspections/safety checks in accordance with hotel guidelines.
Maintain the cleanliness of Guest service Areas including: lobby entrance; valet parking area; parking garage structure; and luggage storage areas.
Maintain cleanliness of entrance doors & windows.
Maintain an organized and clean appearance in all work areas.
Deliver messages; valet/laundry; ironing boards; etc. to guest rooms.
Post the daily events in appropriate lobby location(s).
Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
Understand group resumes; be aware of in-house V.I.P.'s and repeat guests. Greet them by name. Thank for patronage.
Maintain an open communication line through all shifts by proper use of inter shift log.
Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures.
Assist in the event of an emergency.