E-bike shop - service manager

Mod Bikes•Austin, TX

10d•Onsite

About The Position

We're looking for a hands-on Garage Manager to lead our service department — managing a team of mechanics, keeping the shop organized and moving, and delivering a smooth, professional experience for every customer who walks in. You'll be both a leader and a technician: someone who's comfortable running the floor and picking up a wrench when it's needed.

Requirements

Strong mechanical repair experience (bike or e-bike preferred)
Basic understanding of electrical systems, or a real willingness to learn
Experience leading or managing a team
Highly organized and process-oriented
Strong communication skills, especially with customers
Comfortable handling multiple tasks and priorities at once
Comfortable being both hands-on and managing others
Proficient with Mac and comfortable learning new software quickly

Nice To Haves

Experience in a bike shop, automotive, or similar service environment
E-bike-specific experience
Familiarity with service/ticketing systems
Experience handling warranty processes
Experience with Asana, Shopify, or Slack

Responsibilities

Oversee daily Garage operations and workflow — prioritizing service, repair, assembly, and hand-off tasks so jobs keep moving
Lead and support the mechanic team — assigning work based on skill level and workload, and stepping in on tough repairs
Check customers in and out for service, repairs, tune-ups, and warranty work, with clear estimates and updates along the way
Diagnose and troubleshoot mechanical and basic e-bike electrical issues, and do the repair work yourself when needed
Handle warranty and fleet maintenance cases , coordinating with Support, Fulfillment, and Inventory as needed
Prepare new bikes for hand-off — assembled, inspected, charged, and ready — and walk customers through their new ride
Build and improve Garage processes — keep things organized, catch recurring issues, and help grow service revenue