GAP Warranty Adjuster

Amynta Agency•Fort Worth, TX

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! The WARRANTY CLAIMS ADJUSTER is responsible for interactions with customers, inspectors, repair facilities, and part vendors to support our auto warranty call center. The Warranty Claims Adjuster will be responsible for providing our innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets.

Requirements

2+ year's minimum experience (Required)
High School Diploma or GED (Required)
Proficient knowledge of Microsoft Office (Required)
Mastery of the English language, both written and verbal.
Strong attention to detail, is dependable and follows through.
Ability to read and interpret information.
High level of maturity to handle sensitive and confidential situations.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Willingness to work non-traditional shifts which meet the needs of the team and company.
Ability to think independently and make decisions.
Ability to assist peers.

Nice To Haves

Some college (Preferred)
ASE Certification (Preferred)

Responsibilities

Handle claims on a daily basis
Work in a call center environment focused on handling calls daily with expected performance metrics, handle times, and volume
Probe and troubleshoot mechanical breakdown claims to determine whether customer complaint, repair facility diagnosis, and failed parts meets the criteria for approval based on the terms and conditions of the extended service contract.
Review and verify repair costs using standard “national labor guides” (including labor rates and time) to ensure estimates are within approval guidelines.
Use other resources such as, technical bulletins, recalls and system comments, and other requirements during the adjudication process.
Verify repair information to determine if coverage is within the guidelines of the service contract.
Determine if a field inspection is necessary based on cause of failure and cost estimates submitted by repair facility.
Document all interactions, research, verification and other claim-related information in the database system.
Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims.
Review claims using the adjudication process established by department.
Partner with other departments, claim adjusters, and management staff to identify options that support claims resolution and approval.
Maintain a continual working knowledge of our client’s products, services and promotions.
Retrieve information from company systems and communicate information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.