Automotive Warranty Claims Adjuster

iA Financial Group (Industrial Alliance)•Austin, TX

5d•Hybrid

About The Position

Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Is known for strong customer service and communication skills.
Stands out for accuracy and speed in data entry (30 wpm with high accuracy).
Demonstrates solid critical thinking and organizational skills.
Is recognized for adaptability and teamwork in a fast‑paced environment.
Has at least 2 years of experience in automotive repair/claims or call center customer service.
Holds a High School Diploma or equivalent (ASE certification preferred).

Nice To Haves

Fluency in Spanish is considered a strong asset.

Responsibilities

Answer inbound calls from customers, repair facilities, and dealers.
Initiate automotive claims, gather pertinent information, and document details in the Toro database.
Research contracts to verify coverage and claim eligibility.
Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
Explain repair procedures and contract terms clearly to customers.
Provide claim summaries and notes to Team Leads and Supervisors for review.
Process vehicle information, physical mail, and administrative tasks related to claims.
Perform callbacks to repair facilities and customers as directed.