Tint-posted 3 days ago
$25 - $40/Yr
Mid Level
Remote
11-50 employees

As a Claims Adjuster, you’ll play a key role in delivering a seamless, empathetic, and fair experience to customers during what can often be a stressful time, filing a claim. You’ll serve as a trusted expert within the claims team, handling complex and high-impact claims while mentoring junior adjusters. You’ll collaborate closely with internal teams and external partners to ensure timely, accurate, and customer-centered outcomes across multiple lines of business. This role is ideal for an experienced adjuster who thrives in a dynamic, technology-driven environment and is passionate about operational excellence, customer trust, and continual improvement.

  • Manage the full claims lifecycle for complex or escalated cases across multiple lines of business (auto, property, travel, etc.).
  • Interpret and apply policy language to ensure accurate and equitable claim outcomes.
  • Conduct inbound and outbound communications, including phone calls, texts, and emails, to provide updates, gather details, and support customers throughout their claim.
  • Communicate professionally and empathetically by phone and in writing with external partners, carriers, and third-party claims teams to ensure coordinated, timely resolutions.
  • Review and validate supporting documentation, such as estimates, invoices, and third-party reports.
  • Identify and escalate potential fraud concerns, working with internal or partner teams as needed.
  • Lead peer quality reviews and provide mentorship to junior claims representatives.
  • Report claims trends and recommends process or product improvements.
  • Champion Tint’s tone of empathy, fairness, and clarity in every customer interaction.
  • 4+ years of hands-on insurance claims experience (auto, property, or travel preferred).
  • Proven ability to manage complex or high-value claims independently.
  • Active adjuster license (multi-state preferred).
  • Strong verbal and written communication skills across phone, text, and email.
  • Demonstrated ability to interpret policy language and apply it accurately.
  • Comfortable mentoring others and giving structured feedback.
  • Skilled at balancing empathy with objectivity and compliance.
  • Proficient with digital claims tools, CRM systems, and workflow automation.
  • Experience in a startup, InsurTech, or embedded insurance environment.
  • Active Property & Casualty (P&C) license and/or additional state licenses.
  • Experience with Snapsheet, Vice, or other digital claims platforms.
  • Experience with subrogation, arbitration, or litigation support.
  • Fluency in Spanish, Russian, or another language.
  • Familiarity with AI-enabled claims tools and data validation.
  • This role will receive a competitive hourly rate, benefits, and equity.
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