Automotive Warranty Claims Analyst

COVERAGEX LLC•Newport Beach, CA

10h•$32 - $35•Onsite

About The Position

CoverageX is a leading provider in the Vehicle Service Contract industry, helping drivers protect themselves from unexpected repair costs through reliable coverage and exceptional customer service. We are adding an Automotive Warranty Claims Analyst to our team in Newport Beach, helping customers navigate warranty claims, coordinating with repair facilities, and upholding our level of customer service.

Requirements

Demonstrated expertise in automotive service, repair, and mechanical diagnostics
Proven experience in automotive service, repair, or warranty claims (Service Advisor background preferred)
Exceptional communication and customer service skills, both verbal and written
Thorough understanding of vehicle repair processes with the ability to guide customers confidently through coverage and claim details
Ability to process claims accurately and explain warranty or contract terms clearly and professionally
Strong attention to detail and sharp problem-solving abilities
Composure under pressure and effectiveness in a fast-paced, high-volume environment
Collaborative approach with a genuine commitment to teamwork
Motivated attitude with a desire to learn, grow, and contribute to a dynamic organization

Responsibilities

Engage with customers via inbound calls, guiding them through their vehicle service contract claims
Review repair requests, verify coverage, and authorize repairs in accordance with contract terms
Coordinate with repair facilities to confirm work details, costs, and timelines
Resolve discrepancies and communicate solutions with professionalism and clarity
Maintain accurate, well-documented claim records throughout the process
Leverage your automotive expertise to support both customers and team members
Drive claims forward efficiently while ensuring an exceptional customer experience