GAP Claims Representative

iA American•Austin, TX

2d•Hybrid

About The Position

Build the future with us Are you driven by delivering exceptional service and supporting clients with accuracy, empathy, and professionalism? Are you eager to contribute to a company that helps its clients feel confident and secure about their future? As a Gap Claims Representative, you will play a key role in reviewing documentation, resolving GAP claims, and ensuring a seamless and positive customer experience. This position is a great opportunity to showcase your attention to detail, communication skills, and ability to thrive in a fast‑paced environment. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Strong attention to detail and accuracy
Excellent customer service and communication skills
Strong computer proficiency, including MS Office and Windows‑based applications
Ability to multitask, stay organized, and prioritize effectively
Two years of customer service and call center experience
High School Diploma or GED
Types at least 40 WPM and learns new software quickly
Works well independently and as part of a team
Adapts well to procedural and organizational changes and maintains a positive, learning‑oriented attitude
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Nice To Haves

Bilingual in English and Spanish is a plus

Responsibilities

Answer incoming calls from the queue and resolve GAP claims in accordance with department policies and procedures
Review updates from claims processors, verify documentation, and determine whether received materials complete the claim
Send emails, letters, and make outbound calls to gather missing information
Maintain assigned production levels, including processing an average of 40–60 claim updates per day with 95% accuracy
Maintain a minimum average of 40 queue calls per day with at least 95% quality performance
Stay current on department policy and procedural updates
Perform additional duties as assigned by IAS Management