Gaming Systems Specialist

Little River Casino Resort•Eastlake, MI

7d•$22 - $34•Hybrid

About The Position

Assist with managing and maintaining gaming business system applications (i.e. Slot Data System, Player Tracking System, and Count Room Systems). Coordinate and organize data processing functions. Assist Technical Support and Services Administrator with Help Desk. Maintain a compliant state of the Gaming Systems of the department. Perform organizational data processing functions. Perform basic maintenance and repair on all IT administered equipment. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
2-year degree in a computer related discipline and 2 year of computer support experience or 3 years of work-related computer support experience
Windows 7 knowledge (and above)
Comp TIA A+ certification (or ability to demonstrate proficiency and must gain within 89 days of employment, maintain during employment)
2 years progressive hands-on experience supporting Casino Management Systems
Basic computer skills with experience in word processing, databases, and spreadsheets
Basic organizational, written and verbal communication skills
Basic professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Excellent problem-solving skills
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Ability to communicate technical concepts in a non-technical manner
At least 21 years of age
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred
Casino Management System (OASIS)
Count Room System
MGT Kiosk System

Responsibilities

Provides Help Desk Support when scheduled.
Supports and maintains the integrity of all application systems.
Supports all functions of the Gaming Systems Area.
Performs basic SQL performance monitoring.
Performs basic select queries.
Answers, evaluates, and prioritize service requests received via telephone, voice mail, e-mail, and in-person for the user's computer performance.
Accurately logs and tracks calls in the help desk management software.
Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone.
Updates and maintains all service packs and updates for all workstations and servers as instructed.
Records resolution information in the help desk knowledge management database. Expands on the current online help desk application in detail.
Contacts software and hardware vendors via voice or online systems to research problems and determine recommended solutions.
Brainstorms with team members to resolve more complex problems and escalate difficult issues to Team Leads for more technical assistance.
Performs initial program load and user-specific setup for standard desktop applications.
Performs daily checks to verify system availability.
Troubleshoots PC hardware and software problems and identify, categorize, and resolve PC hardware and software application problems.
Tests and deploys new software and procedures, installation, conversion, and upgrade activities.
Provides password administration on server domains for users.
Resolves remote access issues, printing issues, and network connectivity issues.
Analyzes and corrects problems using documented procedures, available resources, and personal knowledge and skills.
Maintains computer and equipment inventory and records repair documentation.
Provides basic desktop and technical support services of all systems to end users as required.
Provides basic maintenance and repairs to all computer hardware systems including printers, file servers, tape backups, communication servers, and other related equipment.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to safety rules and regulations of Little River Casino Resort and the IT department.
Other duties as assigned.