Gaming Shift Supervisor, Finger Lakes Gaming

Delaware North • Farmington, NY

4d • Onsite

About The Position

Delaware North Gaming is hiring a full-time Gaming Shift Supervisor to join our team at Finger Lakes Gaming in Farmington, New York. In this thrilling location and endless opportunities to provide exceptional guest experience, you will never have a dull day on the job. As a Gaming Shift Supervisor, you will be overseeing the gaming department operations and team members, ensuring superior guest service is being provided, and rules and procedures are followed. You will also be acting as the manager on duty for the overall operation of the video lottery gaming facility.

Requirements

• Ability to obtain a NY State Gaming License
• Minimum six months’ hospitality experience
• Intermediate computer skills including Microsoft Word, Excel, and Outlook
• Capacity to work weekends, holidays, and swing shifts

Nice To Haves

• Associate degree preferred

Responsibilities

• Ensure adequate staffing by monitoring guest volume and wait times
• Conduct team member hiring, training, development, performance reviews, and corrective counseling
• Supervise authorization for jackpot payouts in compliance with state and company regulations, policies, and procedures, and investigate and resolve guest issues
• Supervise work through planning and scheduling of work assignments and performance development
• Work closely with all departments to ensure that the operation is running efficiently and effectively

Benefits

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• health, dental, and vision insurance
• 401(k) with company match
• paid vacation days and holidays
• paid parental bonding leave
• employee assistance program
• tuition and/or professional certification reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree