Gaming Operations Coordinator

JeffreyM Consulting • Bellevue, WA

7d • Hybrid

About The Position

We’re looking for a Gaming Operations Coordinator to join our client’s team. This role is a mix of promo execution (about 60%) and support/ticketing (about 40%), with some ad-hoc work sprinkled in - think of it as a generalist role with a solid operational focus. You’ll help keep things running smoothly behind the scenes by setting up promotions, wrangling marketing assets, coordinating with localization, and keeping calendars on track. On the support side, you’ll field questions from game developers (mostly low-level stuff), escalate anything more complex, and help troubleshoot issues as they come up. You’ll also help keep internal documentation up to date—this team uses Confluence. This role offers a high level of autonomy, and it's a great fit for someone who enjoys structure but doesn’t need hand-holding, likes variety in their day-to-day, and isn’t afraid to dive into different types of tasks.

Requirements

• 2–4 years of experience in the gaming industry or a similar fast-paced environment
• Familiarity with Steam (even just as a long-time user/player counts)
• Strong Excel skills (e.g., Text to Columns, highlight duplicates, basic tables)
• Comfortable working in internal tools—even if they’re clunky or don’t have much UI polish
• Strong multitasking skills—you can juggle several threads at once without dropping the ball
• Great communicator, especially when working with external partners or developers

Nice To Haves

• experience working with Steamworks
• working collaboratively with end users
• working from the platform perspective

Responsibilities

• Set up and manage platform promotions on the backend
• Keep track of the promo calendar and related tasks—like sending assets for localization and coordinating with external marketing folks
• Handle inbound support requests from game devs, answering FAQs and escalating trickier issues
• Spot recurring issues, bugs, or clunky processes and help flag them to the team
• Update and maintain documentation (using Confluence)
• Tackle random operational tasks as they come up

Benefits

• Employer contributions toward the cost of employee-only medical and dental premiums
• Vision - opt-in available
• 401k
• PTO
• Laptop
• Life Insurance, Disability Insurance, AD&D coverage
• Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed