Gaming Machine Attendant

FORT HALL CASINO•Fort Hall, ID

7d•$12 - $16•Onsite

About The Position

Contributes to the efficient daily operation of the Gaming Machine department activities by providing efficient service to all Gaming Machine guests, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

High School diploma/GED
Must be at least 18 years of age.
Must be able to successfully pass a background screening / investigation.
Knowledge of Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
Knowledge of Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
Knowledge of Basic math and arithmetic.
Knowledge of Cash handling, banking, and/or accounting methods and procedures.
Knowledge of Customer service standards.
Skill in Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
Skill in Handling multiple tasks simultaneously.
Skill in Addressing customer problems.
Skill in Correct English usage, grammar, spelling, and punctuation.
Skill in Providing exceptional customer service.
Ability to Communicate efficiently and effectively both verbally and in writing.
Ability to Maintain confidentiality.
Ability to Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to Analyze situations and adopt appropriate courses of action.
Ability to Establish and maintain professional relationships with the public and co-workers.
Ability to Make solid decisions and exercise independent judgment.
Ability to Remain calm in emergency or crisis situations.
Ability to Handle multiple tasks and meet deadlines.
Ability to Work independently with minimal supervision.
Ability to Adapt to varying situations.
Ability to Work in a fast-paced environment and meet deadlines.
Ability to Uphold strong ethics and integrity.
Must be able to submit supporting documentation of education and training to support qualifications.
Pre-employment drug screen.
Personal reference check and employment verification.
Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations.

Responsibilities

Maintains accuracy for money transactions.
Completes Jackpot and Handpay notes.
Notifies Gaming Machine supervisors, Casino Shift Managers, or Gaming Machine technicians of customer needs and requests; follows up to ensure positive customer relations.
Repairs machine malfunctions.
Assists guests with gaming machine related issues in a prompt, courteous, and professional manner.
Helps with preventative maintenance.
Assists in maintaining Gaming Machine floor security by notifying department heads of any suspicious activity.
Promotes departmental and property-wide promotions with all Customers.
Promotes positive Customer Relations through prompt, courteous and efficient service.
Complies with all department and company policies and procedures.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.