Gaming Cashier

Parx Bensalem•Bensalem, PA

4d•Onsite

About The Position

This role is responsible for maintaining and reconciling cash drawers, securing cash, coupons, and other inventory related to cashiering and casino sports wagering. The Gaming Cashier will issue sports wagering tickets, pay guests, assist with kiosk usage, and exchange cash or coupons for customers according to established procedures. This position also involves cashing checks, preparing and issuing banks for other departments, and assisting Slot Operations with jackpot payouts. The Gaming Cashier will maintain and secure all cash and cash equivalents, ensuring accurate reporting and financial transactions through the POS system. They will perform all cashiering duties in assigned areas, evaluate the quality of service provided by cashiering personnel, and handle customer complaints, seeking supervisory support when appropriate. Specific duties will be performed in accordance with Internal Control Section 465a.16, ensuring complete compliance with AML and Title 31 procedures. The role may involve working in the sportsbook or cage for an entire shift, with potential reassignment once per shift. Sports Wagering duties include inputting betting information, printing tickets, accepting payment, issuing tickets, and accurately reconciling a bank at the end of each shift. This role also involves verifying winning tickets, serving as a point of contact for sports wagering questions, communicating issues to management, and notifying management of equipment malfunctions or guest concerns. Exceptional customer service is expected, and the Gaming Cashier may also act as a Pit Clerk when necessary.

Requirements

High School Diploma or G.E.D. required.
Knowledge of standard cage and internal control procedures preferred.
Must have excellent customer service, math and money handling skills.
Must be able to lift, bend, kneel, stand, walk, push, pull, and carry weight for a full 8 hour shift.
Must be able to work all shifts, and weekends/holidays as required.
Must be able to communicate effectively in English, both verbally and through written communications.

Nice To Haves

Knowledge of standard cage and internal control procedures preferred.

Responsibilities

Maintains and reconciles a cash drawer, and secures cash, coupons, forms, and other related inventory associated with cashiering and casino sports wagering duties.
Issues sports wagering tickets, pays guests, and assists guests with kiosk usage when needed.
Exchanges cash or coupons for customers in strict adherence with established procedures.
Cashes checks for customers in accordance with company and regulatory guidelines.
Prepares, issues, and receives banks for team members in other departments.
Assists Slot Operations in preparing jackpot payouts for customers.
Maintains and secures all cash and cash equivalents, ensuring accurate reporting and financial transactions through the POS system.
Performs all cashiering duties in assigned areas as requested, including special assignments.
Evaluates the quality of service provided by cashiering personnel relative to company service and operating standards, offering immediate positive and constructive feedback.
Handles customer complaints and seeks supervisory support when appropriate.
Performs all related duties in accordance with Internal Control Section 465a.16 when functioning as Front Window Cashier, Main Bank Cashier, Chip Bank Cashier, or Gaming Cashier.
Ensures complete compliance with AML and Title 31 procedures, maintaining accurate tracking and documentation.
Works the entire shift in either the sportsbook or the cage; may be reassigned once per shift and must remain in that area for the remainder of the shift.
Inputs betting information into the system, prints tickets, accepts payment, and issues wagering tickets to guests.
Accurately maintains and reconciles a bank at the end of each shift.
Verifies winning tickets with supervisor or manager approval when required.
Serves as a point of contact for guests with questions about sports wagering and bet placement.
Communicates any issues or concerns to management promptly.
Notifies management immediately of equipment malfunctions, ticketing issues, or guest-related concerns.
Provides exceptional customer service to all guests within the facility.
Performs all other duties as assigned, including acting as a Pit Clerk when necessary.