Games Support Technician

Dave & Buster's•King of Prussia, PA

2d•$11 - $18•Onsite

About The Position

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Ability to work days, nights, and/or weekends as required.
Ability to work off an extension ladder.
Ability to work in noisy, fast paced environment with distracting conditions.
Ability to move about facility and stand for long periods of time.
Ability to read and write handwritten notes.
Ability to lift and carry up to 30 pounds.
Must demonstrate ability to clearly communicate with Guests and other Team Members.

Nice To Haves

Technical and/or electrical skills preferred

Responsibilities

Repair and maintenance of building including games, simulators, and technical equipment.
Assist Guests and maintain ideal player conditions in the midway at all times.
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greet Guests with a positive attitude and enthusiasm while performing multiple job functions.
Smile and greet Guests upon entering Midway.
Assist Guests by repairing and maintaining amusements equipment in a timely manner.
Load and refill tickets in redemption games paying special attention to securing all ticket storage areas.
Assist the Guest with all requests and answer questions as needed and make recommendations.
Bid farewell to Guests leaving.
Ensure everything was satisfactory and invite Guests to return.
Notify Manager of any Guest that is perceived to be unhappy.
Stock, display, and secure merchandise in all storage areas.
Conduct merchandise inventory during and after shift, if applicable.
Check for restocking of necessary supplies.
Bring all areas up to standard.
Discuss problem areas with Manager.
Review the cleanliness and organization of the Midway games.
Ensure all games are clean and unobstructed.
Properly position and set up displays to increase Guest traffic and promote sales.
Assist in daily maintenance and organization of tech room and storage areas.
Efficiently and safely perform daily, weekly, monthly and quarterly game maintenance as directed by management.
Assist with general store maintenance as directed by management.
Assist other Team Members as needed.
Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.