Games Manager-HB Leisure at Legoland NY

HB Leisure•Goshen, NY

1d•Onsite

About The Position

HB Leisure is the leading attraction partner for skill games and amusements around the world operating in over 100 theme parks across 25 countries. As a Games Manager, you will be responsible for the running of the games, either stand-alone or at one of our partner parks, ensuring budgeted targets are achieved and operating standards are adhered to. You will work within given budget constraints whilst pursuing maximum operating efficiency and profitability. If you thrive in a fast-paced environment, love leading high-energy teams, and want a career where every day is different, this is the place for you. At HB Leisure, you’ll work with a diverse, enthusiastic team who share one goal: creating unforgettable memories for our guests.

Requirements

2–3 years of experience (hospitality, retail, attractions, or fast-paced environments preferred)
1+ year of leadership/management experience
Strong sales skills and a passion for delivering outstanding guest service
Ability to work independently, manage multiple priorities, and lead under pressure
Excellent communication, leadership, coaching, and conflict-resolution skills
Flexible availability — including nights, weekends, and holidays
Customer service (2 years) and sales experience (1 year) preferred

Nice To Haves

Experience in attractions, games, entertainment, or amusement a strong plus

Responsibilities

Manage and motivate 50+ team members while creating a fun, supportive, high-performance culture.
Deliver ongoing training, coaching, and development to build confident, guest-focused teams.
Conduct regular staff touchpoints to support growth and individual goals.
Meet and exceed sales targets through strong daily operations and on-the-ground leadership.
Monitor merchandise levels and ensure optimal stock availability.
Oversee payroll accuracy and staffing planning.
Be a constant, visible presence on the games floor — supporting your team, interacting with guests, and ensuring a safe, clean, and exciting environment.
Resolve guest concerns quickly and effectively with a positive, solution-focused approach.
Uphold company policies and maintain a culture of safety, professionalism, and fun.
Partner closely with Human Resources to recruit and hire new team members.
Work hand-in-hand with park management to coordinate events and park-wide initiatives.
Identify operational needs (staffing, maintenance, signage, safety) and take swift action.
Other duties as assigned.