Gameday - Parking Gate Agent

Houston Texans•Houston, TX

1d•Onsite

About The Position

The Houston Texans are seeking an individual for the position of Gameday - Parking Gate Agent. This role involves building a meaningful and lasting relationship with fans at Club gamedays and other events through consistent application of exceptional customer service. The agent will also be responsible for collecting parking fees and/or passes as fans enter the facility parking area.

Requirements

Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
Exhibit a fun, friendly customer service-oriented attitude and professional appearance at all times.
Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees.
Ability to comprehend verbal and written instructions.
Ability and skill in operating cash register, receiving cash from customers and in conducting basic mathematical transactions.
Ability to handle customers while providing high standards of efficiency, accuracy and consistency.
Ability to effectively communicate to customers, clients and other employees of the organization in both one-on-one and small group situations.
Ability to function successfully in a team environment.
Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
Walking around and standing for prolonged periods of time in various Club premises in and around Reliant Stadium and Reliant Park as may be assigned.

Nice To Haves

High School Diploma or GED equivalent preferred.
Previous customer service experience preferred.

Responsibilities

Enforce all parking area guidelines to enhance Club fans’ overall gameday experiences and Lone Star Sports and Entertainment (LSSE) events.
Collect payment and issue parking tickets for cash parking events.
Collect parking passes from fans at pre-paid parking events.
Assist in the control of traffic in designated areas.
Provide excellent customer service, with a positive attitude.
Represent the Club as a source of information for fans on any Club gameday activity and LSSE events.
Assume ownership in resolving customer service issues.
Perform various other tasks that may be assigned from time to time by Event Operations Coordinator.
Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston Events and duties within the Business operations offices.
Job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.