Gameday - Gate Ambassador

Houston Texans • Houston, TX

11d • Onsite

About The Position

The Houston Texans are seeking an individual for the position of Gameday - Gate Ambassador. This role involves interacting with guests at Texans and LSSE games/events to ensure the highest level of customer service is provided during the entry process. The ideal candidate will be dedicated, adaptable, passionate about work, and possess a strong sense of integrity and ownership.

Requirements

• Knowledge of the gameday ticketing system but not limited to proper knowledge of iPhone/Android and utilizing the Texans App/Account Manager.
• Effective verbal, written and interpersonal communications.
• Possess excellent attention to detail.
• Hospitality driven.
• Must have a positive attitude and ability to deliver world-class service with a smile.
• Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
• Must have the ability to anticipate needs, assess situations and act accordingly.

Nice To Haves

• High School Diploma preferred.
• Customer service experience preferred.

Responsibilities

• Available for all LSSE Houston Texans games and events.
• Assist guests with finding their tickets in the Texans app/account manager and anticipate guests needs/questions to be most efficient when entering the event.
• Be welcoming and friendly to all guests that come in.
• Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; consistently providing exceptional customer service to all guests.
• Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
• Perform various other tasks that may be assigned from time to time by the Guest Experience and Ticketing department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED