Game Master - Front Desk

Red Door Escape Room - Sacramento•Rancho Cordova, CA

12d•Onsite

About The Position

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!? If your answer is yes, we’d love to review an application from you! Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience. Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

Requirements

Customer service oriented
Strong confident personalities
Enthusiastic and positive attitude
Strong interpersonal communication skills and the ability to articulate clearly
Punctual and responsible
Possesses a team player mentality
Works well in a fast-paced environment
Basic knowledge and understanding of computers
Willing to grow and learn in various roles outside of the immediate position
Available to work weekends and evenings
Must be 18 years of age or older

Nice To Haves

No knowledge/skills of technology, or "gaming" is required, but may be a plus

Responsibilities

Set the tone for every experience by hyping up our players for their adventure.
Communicate rules, guidelines, and storylines in an exciting way (Speaking with/in front of large groups of people is a must!).
Become an expert of all areas of our store, including full product mastery of Game Show Studio.
Accurately guide and assist your team by being alert, sharp, and focused on your team’s progress through monitors in our control room.
Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.
Foster the fun and immersive experience for guests by becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes and other products including Game Show Studio.
Find special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!).
End all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams).
Work in a team environment that thrives in creativity by working together and living by our company values.
Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc).