Game Master - Front Desk

Red Door Escape Room - Topanga • Los Angeles, CA

4d • Onsite

About The Position

The Game Master position at Red Door Escape Room focuses on providing an exceptional guest experience, heavily relying on social skills. Game Masters act as enthusiastic, pleasant guides and hosts, making genuine connections with guests in a fun and exciting atmosphere. This role involves setting the tone for each adventure, communicating rules and storylines engagingly, and guiding teams through puzzles by providing hints and clues via monitors. The position also requires fostering a fun and immersive experience by becoming knowledgeable about the escape room's storylines and characters, creating special moments, and ensuring a positive conclusion to every game, regardless of success. Teamwork and creativity are essential, with responsibilities including upholding company values and utilizing downtime for maintenance and improvement tasks like prop repair and touch-up painting.

Requirements

• Available to work weekends and evenings
• Customer service oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Must be 18 years of age or older

Nice To Haves

• No knowledge/skills of technology, or 'gaming' is required, but may be a plus

Responsibilities

• Set the tone for every experience by hyping up players for their adventure.
• Communicate rules, guidelines, and storylines in an exciting way.
• Guide and assist teams by being alert, sharp, and focused on their progress through monitors.
• Survey and adapt to different situations and personality types to provide necessary hints or clues.
• Foster the fun and immersive experience for guests by becoming knowledgeable in all aspects of the position.
• Find special moments to create during every experience (e.g., having guests dance, or sing 'Happy Birthday' for free hints).
• End all experiences with a high note, celebrating victories or offering encouragement.
• Work together and live by company values.
• Use downtime to complete maintenance projects or tasks to improve the life of the episodes (e.g., touch up painting, prop repair).

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed