Game Facilitator

Activate Games

8d•Onsite

About The Position

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. This job posting is for an existing vacancy. This is a part-time, permanent position at our Mississauga store located at Unit 1- 5980 McLaughlin RD, Mississauga, ON, L5R 3X9.

Requirements

1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Strong communication skills, multi-tasking, and time management skills
Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Responsibilities

Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participating with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to game play, giving timely aid as necessary
Handle any malfunctions with support of leader
Maintain a clean and comfortable work environment
Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle cash, debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a leader if the answer is not sufficient
Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Painting around the main facility, as needed
Aiding Team Lead in checking inventory of merchandise
Resetting and disinfecting wristbands
Cleaning and disinfecting available lockers and lounge
Notifying leader immediately of game failures or malfunctions
Touching up equipment; gluing props, and other unskilled tasks