Game Facilitator

Activate Games
Onsite

About The Position

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. This job posting is for an existing vacancy. This is a part-time, permanent position at our Mississauga store located at Unit 1- 5980 McLaughlin RD, Mississauga, ON, L5R 3X9.

Requirements

  • 1 year of customer service experience is considered an asset
  • Must be flexible and available to work evenings, weekends, and holidays
  • Strong communication skills, multi-tasking, and time management skills
  • Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
  • Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Responsibilities

  • Be professional in thought, language, and action
  • Exemplify excellence in facilitation, giving customers a great experience
  • Brief new groups thoroughly but concisely prior to the start of their experience
  • Observe customers in the gaming area and provide an explanation, if necessary
  • Participating with customers in games if needed to ensure customers have an excellent experience
  • Monitor and be attentive to game play, giving timely aid as necessary
  • Handle any malfunctions with support of leader
  • Maintain a clean and comfortable work environment
  • Warmly greet customers when entering or leaving establishment
  • Verify appointment times and explain the check-in process
  • Handle cash, debit, credit, or gift card transactions with customers
  • Issue receipts, and wristbands
  • Answer customer inquiries and involve a leader if the answer is not sufficient
  • Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
  • Painting around the main facility, as needed
  • Aiding Team Lead in checking inventory of merchandise
  • Resetting and disinfecting wristbands
  • Cleaning and disinfecting available lockers and lounge
  • Notifying leader immediately of game failures or malfunctions
  • Touching up equipment; gluing props, and other unskilled tasks

Benefits

  • Competitive wage with incremental pay increase
  • Level up your career with growth opportunities
  • Ongoing learning and training with a focus on technology and innovation
  • Employee assistance program
  • Free game play and employee discounts
  • Fun and dynamic work environment
  • Casual and comfortable dress code
  • On-site parking
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