Game Facilitator (Store Associate)
About The Position
Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. This role is for a Game Facilitator (Store Associate) at our Pointe Orlando store. You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world-class experiences. The environment is fast-paced and high-energy, perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and leveling up the customer experience, you will thrive in this role. This is a part-time, permanent position.
Requirements
- 1 year of customer service experience is considered an asset
- Must be flexible and available to work evenings, weekends, and holidays
- Strong communication skills, multi-tasking, and time management skills
- Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
- Successful completion of a criminal record check is a condition of employment for this position.
Responsibilities
- Be professional in thought, language, and action
- Exemplify excellence in facilitation, giving customers a great experience
- Brief new groups thoroughly but concisely prior to the start of their experience
- Observe customers in the gaming area and provide an explanation, if necessary
- Participate with customers in games if needed to ensure customers have an excellent experience
- Monitor and be attentive to gameplay, giving timely aid as necessary
- Handle any malfunctions with support of leader
- Maintain a clean and comfortable work environment
- Warmly greet customers when entering or leaving establishment
- Verify appointment times and explain the check-in process
- Handle debit, credit, or gift card transactions with customers
- Issue receipts, and wristbands
- Answer customer inquiries and involve a leader if the answer is not sufficient
- Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
- Painting around the main facility, as needed
- Aiding Team Lead in checking inventory of merchandise
- Resetting and disinfecting wristbands
- Cleaning and disinfecting available lockers and lounge
- Notifying leader immediately of game failures or malfunctions
- Touching up equipment; gluing props, and other unskilled tasks
Benefits
- Competitive wage with incremental pay increase
- 401(k)
- Employee assistance program (EAP)
- Level up your career with growth opportunities
- Ongoing learning and training with a focus on technology and innovation
- Free game play and employee discounts
- Fun and dynamic work environment
- Casual and comfortable dress code
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
