Game Day Staff (part-time, seasonal)

New Hampshire Fisher Cats•Manchester, NH

2d•Onsite

About The Position

The New Hampshire Fisher Cats are seeking enthusiastic and reliable Game Day Staff members to deliver exceptional experiences to every guest who visits Delta Dental Stadium. As a Game Day Staff member, you'll serve as a front-line representative for the New Hampshire Fisher Cats, helping us maintain our reputation as the "Best Ballpark" in the Eastern League. Available positions include: Parking Attendant, Ticket Taker, Usher, Mascot Handler, and Kids Area Attendant.

Requirements

Must be at least 16 years of age.
Authorized to work in the United States.
Successfully pass a Background Investigation.
Must be willing to work flexible hours, including working game nights, weekends, holidays, and special event nights as needed.
Must have reliable transportation to and from Delta Dental Stadium

Responsibilities

Provide outstanding customer service throughout the ballpark
Monitor assigned seating sections for safety hazards and seating issues, reporting concerns to supervisors
Verify tickets for correct date and seating location
Welcome guests and assist them to their assigned seats
Patrol aisles every half inning to maintain guest safety and satisfaction
Stay alert for foul balls and flying objects that may enter seating areas or the field
Maintain ticket integrity by monitoring unauthorized seat changes
Communicate ballpark policies to guests as needed
Report guest incidents to supervisors and complete incident reports when requested
Conduct thorough end-of-game searches for lost and found items in designated areas
Collect and scan tickets from guests entering Delta Dental Stadium
Verify ticket accuracy and authenticity
Provide directions to various stadium locations
Deliver excellent customer service to all ballpark guests
Monitor assigned area for safety hazards and guest incidents
Deliver exceptional service to patrons before, during, and after events, striving for 100% positive interactions
Accurately handle cash transactions and provide change in a fast-paced environment
Conduct regular surveillance rounds of parking lots and perimeter areas
Maintain professionalism and composure in all situations
Report safety, maintenance, and personnel concerns to supervisors
Complete daily log sheets and documentation as required
Accompany Fungo during all game day duties and appearances
Facilitate photo opportunities, autograph signings, and enhance overall guest experience
Serve as the "eyes, ears, and voice" for the mascot performer, maintaining awareness of game progression, in-game activations, stadium navigation, fan requests, and potential hazards
Manage mascot supplies including autograph cards, t-shirts, and props
Support mascot performer with preparation and execution of on-field skits, routines, t-shirt tosses, and other game day entertainment
Supervise and facilitate Kidzone stations and activities, ensuring a safe and engaging experience for children of all ages
Assist with setup and breakdown of Kidzone area before and after games