Game Day Representative - Army West Point

Legends Global•West Point, NY

1d•Onsite

About The Position

Legends Global, a premier partner for live events, venues, and brands, is seeking a Game Day Representative for their partnership with the United States Military Academy at West Point's Athletic Department. This role will focus on creating and executing premium tailgate packages and enhancing the game day experience for Army football games and other events. Legends Global is committed to a culture of respect, ambitious thinking, collaboration, and bold action, aiming to build an inclusive workplace where employees can be authentic, make an impact, and grow their careers.

Requirements

Must be at least 18 years old.
Ability to commit to approximately 10–20 hours per week.
Availability to work all home games throughout the season (September through late November) is required.
Ability to work nights and weekends.
Comfortable standing and walking for extended periods.
Able to lift to 50 pounds and assist with carrying, setting up, and moving equipment.
1-2 years of relevant hospitality/special events sales experience.
Demonstrates a team-first attitude with a focus on fostering a cooperative and productive work environment.
Resourceful, innovative and forward thinking, with an entrepreneurial spirit.
Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
Comfortable working outdoors in a variety of weather conditions.

Responsibilities

Deliver a welcoming and elevated game day experience by engaging guests with a professional and approachable demeanor.
Assist with the delivery and placement of tailgate equipment to designated locations.
Maintain the presentation of assigned areas.
Routinely check in with guests to anticipate and fulfill needs.
Support the welcome/check-in area by providing directions, answering questions, and ensuring a seamless arrival experience for all guests.
Uphold service standards consistent with Legends Global, demonstrating attention to detail, accountability, and a commitment to creating memorable experiences.
Respond to guest inquiries and requests in a timely and solutions-oriented manner, resolving any issues with professionalism and sound judgment.
Partner with event leadership to execute game day operations, including setup, breakdown, inventory management, and overall site readiness.
Take initiative in supporting guest needs and maintaining a high level of hospitality throughout the event.
Maintain a clean, organized, and visually appealing environment across all tailgate areas, ensuring the space consistently reflects premium service standards.