Game Day Experience Lead, Fan Access
About The Position
The Fan Access Game Day Lead is responsible for overseeing all aspects of the Fan Access Game Day Experience Program at Scotiabank Arena. Acting as the on-site lead for Toronto Maple Leafs home games, this individual ensures that every Fan Access experience is executed seamlessly, delivering exceptional guest experiences that reflect MLSE’s commitment to world-class fan engagement. This role requires strong leadership, communication, and organizational skills to manage multiple moving parts in a high-energy, fast-paced environment. The successful candidate will serve as the main liaison between internal departments, Fan Access ambassadors, and guests on game days. The successful candidate will be required to work game nights and some daytime office hours for preparation, coordination, and planning activities. Flexibility and availability during evenings, weekends, and playoffs are essential for success in this role. Contract Length: Until June 2027
Requirements
- Previous experience in event operations, guest services, or fan engagement preferred.
- Proven ability to lead teams in fast-paced, live event environments.
- Exceptional communication and organizational skills.
- Ability to multitask, stay calm under pressure, and adapt to changing game-day demands.
- Must be available for all home games for assigned team (Maple Leafs), including evenings, weekends, and playoffs.
- A passion for creating memorable fan experiences and representing MLSE with professionalism and enthusiasm.
Responsibilities
- Serve as the primary point of contact for all Fan Access experiences during assigned game days.
- Lead, brief, and manage the team of Fan Access Ambassadors to ensure clarity of roles and operational excellence.
- Oversee guest check-ins, escorting, and the delivery of all Fan Access experiences (e.g., pregame warmups, tunnel access, bench visits, etc.).
- Troubleshoot issues in real time and ensure a seamless guest experience
- Prepare for each game by pulling guest lists and confirming details with relevant departments.
- Set up and tear down all Fan Access experience areas before and after each game.
- Manage materials and assets needed for each experience (signage, credentials, lanyards, etc.).
- Coordinate with departments such as Security, Venue Operations, Game Presentation, and Partnerships to ensure smooth execution.
- Conduct pre-game planning sessions and post-game recaps
- Track attendance, feedback, and operational notes to support continuous improvement.
- Participate in limited administrative hours each week to support scheduling, planning, and communication.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
