Gallery Concierge & Sales Consultant
About The Position
Lumens is seeking a Gallery Concierge & Sales Consultant to join their San Francisco Design Gallery. This role combines consultative sales, luxury hospitality, and gallery stewardship in a curated, design-forward environment. The position involves cultivating client relationships, guiding customers through the Lumens assortment and Gallery experience, and contributing to sales growth. It is client-facing and sales-oriented, balancing relationship development and pipeline management with maintaining elevated hospitality and presentation standards. This is an ideal opportunity for individuals who thrive in luxury retail, showroom sales, hospitality, or design-focused environments and wish to grow within a consultative sales organization focused on exceptional design and service.
Requirements
- 2+ years of experience in luxury retail, showroom sales, hospitality, client advisory, or design-focused environments.
- Proven ability to build client relationships and contribute to sales performance.
- Strong written and verbal communication skills with a polished, professional presence.
- Experience using CRM platforms and Microsoft Office tools.
- Comfortable working occasional evenings or events as needed.
- Ability to lift and move materials or boxes up to 25 pounds.
Nice To Haves
- Interest in or familiarity with luxury furnishings, lighting, interiors, or architecture preferred.
Responsibilities
- Welcome and engage designers, architects, homeowners, and trade professionals with warmth, professionalism, and confidence.
- Guide clients through the Gallery experience, introducing featured brands, collections, designers, and product categories.
- Build and nurture client relationships that drive repeat engagement and long-term sales opportunities.
- Qualify walk-in and appointment-based customers to identify project scope, timeline, and sales potential.
- Own and manage a pipeline of Gallery-generated opportunities through proactive follow-up and relationship management.
- Support the sales process from initial consultation through product recommendations, quoting, order placement, follow-up, and delivery coordination.
- Coordinate proactively with Customer Operations and fulfillment teams to ensure a seamless client experience from initial consultation through delivery.
- Collaborate closely with the regional sales team to transition or co-manage opportunities as projects evolve.
- Utilize CRM tools to maintain organized client records, track activity, and prioritize outreach.
- Contribute to Gallery sales goals, client engagement metrics, and team performance objectives.
- Maintain exceptional hospitality standards that reflect the Lumens brand and client experience.
- Ensure the Gallery remains visually polished, organized, and presentation-ready at all times.
- Support appointment coordination and help create seamless experiences for client meetings and consultations.
- Assist with Gallery events, designer programming, brand activations, and community engagement initiatives.
- Support visual merchandising updates, sample organization, and showroom presentation standards.
- Coordinate light operational responsibilities that contribute to the overall client and team experience within the Gallery.
- Partner closely with the Gallery team and regional sales organization to support shared business goals.
- Maintain strong communication across teams regarding client activity, appointments, follow-ups, and project opportunities.
- Assist with Gallery scheduling, client coordination, and sales support activities as needed.
- Contribute ideas and feedback that enhance the client experience, Gallery operations, and overall business performance.
Benefits
- Comprehensive health benefits
- 401k with company match
- 3 weeks of annual paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
