Fiserv Forum - Gallagher Club Supervisor

Compass Group•Milwaukee, WI

10d•Onsite

About The Position

The VVIP Club Supervisor is responsible for overseeing all front-of-house operations within a high-end, exclusive club environment. This role ensures exceptional guest experience for elite clientele, including VIPs, corporate partners, and high-profile guests. The Supervisor leads service staff, maintains luxury service standards, and ensures seamless coordination during events.

Requirements

3 + years of experience in luxury hospitality, food & beverage, or fine dining environments; leadership experience preferred.
Knowledge of upscale food, wine, beverage, and service standards.
Ability to communicate professionally via email and phone.
Knowledge of Microsoft Office suite.
Strong interpersonal and communication skills to connect with guests and team members effectively.
Willingness to obtain ServSafe Alcohol Certification or equivalent with in first 60 days of employment.
Ability to stand for long periods and work in a fast-paced setting.
Fluent in English.

Responsibilities

Lead the daily food and beverage service before, during, and after all events to ensure smooth and efficient service.
Ensure proper setup, presentation, and cleanliness of club area.
Lead, coach, and motivate a front of house team a team of up to 15 team members including servers, bartenders, hosts, and attendants.
Be the expert on menus, product offerings, packaging, pricing, and service standards. Ensure that all service interactions reflect premium brand standards.
Foster and grow beverage program in the Gallagher Club and overseeing training and help in creation of beverage offerings, both alcoholic and non-alcoholic.
Ability to create, organize, and execute food and or beverage activations.
Ability to communicate clearly with your team and coordinate with back of house operations.
Ability to surprise and delight guests of the Gallagher Club. This includes, but not limited too, going above and beyond to source, secure, and delight guest requests.
Ensure all areas are fully stocked and prepped for seamless operations, maintaining a high standard of readiness at all times.
Maintain a strong standing of professionalism at all times.
Manage a guest list, seating chart, and guest requests.
Foster and maintain a culture of outstanding customer service, resolving any guest concerns or complaints with professionalism and empathy.
Ensure strict compliance with all health and safety regulations, both Levy and State standards, to maintain a safe environment for staff and guests.
Build and maintain strong relationships with clients, guests, and the Levy team, while actively seeking feedback to improve service.
Anticipate guest needs and resolve issues promptly, discreetly and professionally.
Verify and manage opening and closing inventories, ensuring accuracy at all times.
Enforce Levy's company guidelines as per the employee handbook and training manual.
Uphold responsible alcohol service policies to promote safety and enjoyment for all guests.
Must be available to work nights, weekends, and holidays aligned with the schedule.
Perform additional duties as assigned to ensure smooth operations.