GAL Program Specialist II

State of North Carolina•Cumberland Co. Courthouse Cumberland, NC

6d•$50,776 - $78,526•Hybrid

About The Position

The GAL Program Specialist II is the primary point of contact for the program with potential volunteers and community in Judicial District 14, Cumberland County. The GAL Program Specialist II will provide administrative and office management support to the District Administrator and Program Supervisor staff in a Guardian ad Litem district program. This position will require travel out of the county.

Requirements

Bachelor's degree in a human services or criminal justice field and one year of experience in human services work in the area of social services, juvenile justice, or mental health; or an equivalent combination of education and experience.
Knowledge of office practices and procedures to organize and maintain the office.
Knowledge of Microsoft Office and spreadsheet preparation for statistical reports.
Knowledge of the Guardian ad Litem program as to its purpose, objectives and responsibilities to communicate the program to volunteers, the public, staff, and other professional personnel.
Knowledge of Guardian ad Litem program regulations, policies and procedures.
Knowledge of supervision techniques and practices.
Knowledge of child neglect and abuse laws.
Knowledge of adolescent development and behavior.
Knowledge of family dynamics.
Knowledge of the court process.
Knowledge of community resources.
Knowledge of GAL training material.
Knowledge of interviewing techniques.
Skills in working with community volunteers.
Ability to apply specific rules and regulations to process.
Ability to maintain records and documents.
Ability to gather and report statistical information.
Ability to transcribe material into correct form and to use proper grammar, punctuation, and spelling.
Ability to listen with tact and diplomacy.
Ability to exercise sound judgment.
Ability to effectively use computer software available to the office.
Ability to supervise volunteers and evaluate their performance.
Ability to provide guidance to volunteers in writing advocacy plans, reports to the court and making recommendations to the court in the best interest of children.
Ability to provide creative leadership in recruiting, supervising, and maintaining volunteers.
Ability to speak effectively in public.
Ability to clearly express ideas orally and in writing.
Ability to establish and maintain effective working relationships with others.

Nice To Haves

Your cover letter should describe how you effectively manage multiple tasks and deadlines.

Responsibilities

Respond to inquiries from potential volunteers.
Process volunteer applications, including criminal, reference and other required checks.
Create letters, reports, memos, newsletters and other office communications.
May maintain online profiles for the program, including website, volunteer sites, and social media.
Assist District Administrator in developing and implementing annual recruitment and training plans.
Process volunteer appointment and release orders.
Track case assignments and volunteer availability for additional case appointments.
Notify volunteers of scheduled and impromptu reviews, conferences and hearings.
May attend court hearings and compile notes on proceedings as requested.
At the request of the District Administrator, schedule interviews, screen and interview potential volunteers, and check phone references.
Under the direction of the District Administrator, support the work of volunteers (depends on workload variables of district).
If any of the assigned volunteers leave the cases, the cases will either be assigned to another volunteer or will be removed from the Program Specialist's caseload so that the Program Specialist can be successful in the majority of his/her essential duties which require presence in the office.
Assist with duties as assigned by the District Administrator.