Gainsight Developer

Rockwell Automation•Milwaukee, WI

13d•Hybrid

About The Position

Rockwell Automation is seeking a Gainsight Administrator & Developer to build and optimize customer success technology that supports customer retention, expansion, and business growth. The role is a strategic technology partner to Customer Success, Sales, Operations, and IT, helping advance proactive customer engagement, operational excellence, and data-driven decisions. It reports to the Senior Director, Global Customer Success and is hybrid, based at one of the company's North American locations. The position designs and improves Gainsight capabilities and customer success programs across onboarding, adoption, risk management, renewals, retention, and expansion. It develops automation, customer journeys, playbooks, integrations, data models, and reporting, while supporting data quality, governance, system performance, user enablement, documentation, and adoption. The role partners with stakeholders across Customer Success, Sales, Revenue Operations, Analytics, and IT to translate business needs into scalable technical solutions. The role requires a relevant bachelor's degree and U.S. applicants must be legally authorized to work in the United States; employment visa sponsorship is not available. Five or more years of relevant experience and Gainsight, Salesforce, integration, SQL, and enterprise customer success expertise are listed as preferred qualifications. The position is part of a job family, with experience determining level and compensation. For Canada, the stated base salary range is CAD $83,600–$104,500, with an annual target bonus of 5% of base salary. The posting is for an existing vacancy.

Requirements

Bachelor's degree in a relevant field.
For U.S. applicants: legal authorization to work in the United States; employment visa sponsorship is not available.

Nice To Haves

Five or more years of experience in Customer Success Operations, Revenue Operations, Business Systems, CRM Administration, or related roles.
Hands-on experience administering and configuring Gainsight.
Experience supporting SaaS, recurring revenue, or customer success operating models.
Experience with Salesforce data structures, workflows, reporting, and system configuration.
Experience translating business requirements into scalable technical solutions.
Gainsight Administrator Certification, Level 2 or Level 3.
Expertise with Rules Engine, Journey Orchestrator, Data Designer, Scorecards and Health Scores, CTAs and Playbooks, Success Plans, and Dashboards and Reporting.
Experience integrating Gainsight with Salesforce and related business systems.
SQL skills, including data analysis, validation, and troubleshooting.
Familiarity with REST APIs, integrations, and automation frameworks.
Experience supporting enterprise-scale Customer Success organizations.

Responsibilities

Design, configure, and continuously improve Gainsight capabilities, including Customer 360, Health Scores, Success Plans, Journey Orchestrator, Rules Engine, Playbooks, CTAs, and Dashboards.
Build scalable customer success programs for onboarding, adoption, risk management, renewals, retention, and expansion.
Develop solutions that help Customer Success Managers proactively identify customer opportunities and risks.
Create automated workflows, customer journeys, playbooks, and business processes to improve efficiency and consistency throughout the customer lifecycle.
Use Gainsight automation and AI capabilities to reduce manual work, surface applicable insights, and improve customer outcomes.
Partner with business stakeholders to evolve and scale digital customer success programs.
Lead development and optimization of Gainsight integrations with Salesforce and other customer success platforms.
Develop data models, integrations, automations, and reporting structures that provide accurate customer, ARR, adoption, and renewal insights.
Champion data quality, governance, and system performance across the customer success technology ecosystem.
Collaborate with Customer Success, Sales, Revenue Operations, Analytics, and IT to translate requirements into scalable technical solutions.
Advise on customer success process design, platform optimization, and technology strategy.
Provide user enablement, documentation, troubleshooting, and best practices to maximize adoption and business value.

Benefits

Health insurance, including medical, dental, and vision (USA); medical and dental coverage (Canada).
401(k) (USA).
Paid time off.
Parental and caregiver leave (USA).
Flexible work schedule.
Health Care Spending Account, depending on plan chosen (Canada).
Employee Assistance Program (Canada).
Retirement plans (Canada).
Volunteering time off (Canada).
Employer Savings Plan matching, including RRSP, TFSA, and EPSP (Canada).
Employer-paid DC Pension (Canada).
Maternity and parental leave top-up (Canada).
Fitness reimbursement program (Canada).
Annual target bonus of 5% of base salary for the stated Canadian compensation range.