Gérant de magasin

Circle K•Granby, QC

2d•Onsite

About The Position

The Store Manager position is responsible for overseeing the daily operations of the store, including leading and managing employees, ensuring excellent customer service, maintaining store standards, and analyzing financial performance to maximize sales and profits. This role involves direct supervision of at least two full-time employees and requires strong leadership, organizational, and communication skills.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
Ability to supervise and manage the functions listed in the CSR, LSR, and SA job descriptions.
Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment-related forms, etc.
A valid driver’s license and dependable transportation.
Ability to have open availability.
Ability to communicate (orally and in writing) in English.
Ability to perform essential duties and physical functions described above.
Ability to work in the conditions described below.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of 2 or more full-time employees, which may include Assistant Manager(s), Lead Representative(s), and Customer Service Representative(s).
Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service.
Develop, manage, and assign tasks appropriately to ensure the store is clean, adequately stocked, organized, and well-kept based on Company standards.
Maintain a professional and supportive image among subordinates and supervisor.
Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating, and separating employees.
Develop positive and professional relationships with all suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Provide regular and predictable onsite attendance.
Promote and ensure a safe, positive public image within the neighboring community.
Prepare ongoing and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins.
Train all employees ensuring that customer service, store image, and marketing execution meet Company standards.
Train all employees on safety procedures and promote safety awareness.
Mentor and train all employees on cash awareness and expectations to help reduce risk to the company/BU.
Ensure employees complete all required training in a timely manner.
Develop ways and means to ensure that all employees receive proper communication in a timely manner.
Establish periodic ongoing communication meetings with all store employees and the District Manager.
Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives.
Organize and maintain all store files and manuals.
Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely.
Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly.
Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines, as well as understand and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform all other financial analysis necessary to maximize sales and net profits.
Notify District Manager of any sales, cash, inventory, or operating discrepancies.