Fusion Enablement Leader

Oracle•United States,

4d•$90,100 - $209,500

About The Position

We are looking for a highly motivated, results-oriented individual with executive presence to own Oracle Fusion enablement for Oracle Health Customer Success and to lead the cross-functional program that transitions Fusion + EHR customers to a single Oracle Health CSM model. In close partnership with Customer Success Directors, Fusion Leadership, GTM, and cross-functional teams, this role will define comprehensive, modern enablement plans for Customer Success Executives and Directors. These plans will be rooted in best practices and designed to improve how our teams engage with customers, ultimately supporting customer success, renewals, and expansion efforts. Key aspects of this role include developing scalable enablement programs that support a global model—as we continue to grow in international markets. This leader will serve as the primary enablement point into the Fusion organization for Oracle Health CSMs. They will translate Fusion roadmap, release, feature, compliance, supportability, adoption, and consumption information into practical CSM-ready guidance, training, playbooks, and customer engagement resources while maintaining a central source of truth for Fusion enablement assets, and ensuring that resources are organized in the flow of the Customer Lifecycle: Onboard, Implement, Adopt, Optimize, Renew, and Expand. The leader will manage the Fusion + EHR single-CSM transition program, including workstream planning, stakeholder alignment, milestone tracking, risk and dependency management, communications, readiness reviews, field feedback loops, and adoption measurement. The Leader will oversee the development and maintenance of SharePoint communication sites, ensuring enablement resources and updates are accessible and well-organized. This role is also responsible for creating and standardizing communications and presentation templates for both internal and customer-facing engagements. By enhancing internal communications and resource sharing, the Enablement Performance Leader supports a consistent and efficient enablement experience across the global Customer Success organization. Enablement Performance Leader work closely with Customer Success Directors and Leadership to understand business needs, diagnose challenges, and design impactful enablement plans. We are looking for an experienced professional who excels in navigating complex, matrixed organizations with a customer-centric mindset. You will act as a consultative business partner, capable of securing executive sponsorship to measurably improve customer engagement, satisfaction and success through a well-equipped Customer Success team, as well as delivering and orchestrating plans. This role will also collaborate with Human Resources and Customer Success Leadership to define and implement competency-based enablement plans. The ideal candidate is passionate about enablement, program management, change leadership, process optimization, and strategic execution. Successful candidates bring analytical rigor, strong communications skills, practical project discipline, and the ability to influence across complex, matrixed organizations while keeping customer outcomes at the center. The candidate should bring sound judgment, a proactive leadership mindset, and the ability to manage a diverse and fast-paced workload.

Requirements

Highly motivated, results-oriented individual with executive presence.
Experience in navigating complex, matrixed organizations.
Customer-centric mindset.
Analytical rigor.
Strong communications skills.
Practical project discipline.
Ability to influence across complex, matrixed organizations.
Ability to keep customer outcomes at the center.
Sound judgment.
Proactive leadership mindset.
Ability to manage a diverse and fast-paced workload.
Passion for enablement, program management, change leadership, process optimization, and strategic execution.

Responsibilities

Own Oracle Fusion enablement for Oracle Health Customer Success.
Lead the cross-functional program that transitions Fusion + EHR customers to a single Oracle Health CSM model.
Define comprehensive, modern enablement plans for Customer Success Executives and Directors.
Develop scalable enablement programs that support a global model.
Serve as the primary enablement point into the Fusion organization for Oracle Health CSMs.
Translate Fusion roadmap, release, feature, compliance, supportability, adoption, and consumption information into practical CSM-ready guidance, training, playbooks, and customer engagement resources.
Maintain a central source of truth for Fusion enablement assets.
Ensure enablement resources are organized in the flow of the Customer Lifecycle: Onboard, Implement, Adopt, Optimize, Renew, and Expand.
Manage the Fusion + EHR single-CSM transition program, including workstream planning, stakeholder alignment, milestone tracking, risk and dependency management, communications, readiness reviews, field feedback loops, and adoption measurement.
Oversee the development and maintenance of SharePoint communication sites.
Create and standardize communications and presentation templates for both internal and customer-facing engagements.
Work closely with Customer Success Directors and Leadership to understand business needs, diagnose challenges, and design impactful enablement plans.
Act as a consultative business partner, capable of securing executive sponsorship to measurably improve customer engagement, satisfaction and success.
Collaborate with Human Resources and Customer Success Leadership to define and implement competency-based enablement plans.