Furniture Service Technician (Road Tech)

UNITED FACTORY FURNITURE CORP•Sunrise Manor, NV

5d•Onsite

About The Position

The position is responsible for providing professional on-site furniture service, repair, inspection, assembly, and warranty support at customer homes and commercial locations. This position requires travel within an assigned service area to diagnose and resolve furniture issues while delivering exceptional customer service and maintaining the highest standards of workmanship.

Requirements

High school diploma or equivalent required.
Strong mechanical aptitude and troubleshooting skills.
Ability to use hand tools, power tools, and repair equipment safely and effectively.
Strong organizational, communication, and customer service skills.
Basic computer or mobile device proficiency for completing electronic work orders.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous experience in furniture repair, woodworking, upholstery, cabinetry, or a related mechanical service field preferred.
Working knowledge of furniture construction, reclining mechanisms, upholstery materials, and wood finishing techniques preferred.

Responsibilities

Diagnose product issues involving wood furniture, upholstery, leather, fabric, motion furniture, recliners, and case goods.
Perform warranty and non-warranty repairs according to manufacturer and company standards.
Repair or replace defective components, hardware, mechanisms, cushions, fabric, leather, and wood parts.
Perform furniture touch-ups, wood finishing, color matching, scratch repair, and minor upholstery repairs.
Assemble, disassemble, adjust, and level furniture as needed.
Maintain accurate service documentation, including inspection reports, repair details, photographs, and customer acknowledgments.
Communicate professionally with customers regarding repair procedures, product care, and service expectations.
Coordinate with dispatch, customer service, warehouse personnel, and manufacturers regarding parts and follow-up service.
Maintain inventory of repair parts, tools, and supplies in the service vehicle.
Operate and maintain a company vehicle in a safe and professional manner.
Follow all company safety policies and applicable OSHA regulations.
Represent the company professionally and provide outstanding customer service during every service visit.