Furniture Repair Technician Lead

American Furniture Warehouse•Glendale, AZ

3d•Onsite

About The Position

The role of the Furniture Repair Lead is to proactively plan, execute, and assist with overseeing all shop operations in conjunction with the Furniture Repair Management team. The Furniture Repair Lead will assist with overseeing the Furniture Repair Shop and coaching the Furniture Repair Technicians on how to perform repairs for all merchandise. The Furniture Repair Lead will also coordinate and work with multiple departments to help resolve customer issues, problems with merchandise, inventory control issues, and any other problem that may occur.

Requirements

Preferred minimum of one year of experience working with wood furniture, leather, fabric & upholstery.
Assessing damages and choose appropriate methods of repair for wood furniture, leather, fabric and upholstery.
Experience using power tools and the ability to safely instruct employees on how to use them.
Excellent time management skills and attention to detail.
Must be able to learn, understand, and apply new technologies including but not limited to iPads, storis, word, excel, etc.
Able to work all shifts all schedules, evenings, weekends and holidays.
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Positive attitude with strong inter-personal skills.
Ability to follow directions and work independently.
Professional with good communication skills and customer service experience.
Professional Appearance.
Demonstrate high level of attention to detail and professionalism at all times.
Possess excellent organizational skills.
Excellent listening skills and the ability to work independently and with the warehouse management team.
Requires the ability to maneuver in confined and at times congested areas.
Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.
Requires constant use of arms, hands, fingers, eyes, legs, and back.
Ability to move, lift, carry, push, pull, and place objects weighing 50-100lbs.
Able to work shifts that are 8-12 hours long.
Ability to work 0 to 35 feet above the ground.
Able to work in various weather conditions. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

Responsibilities

Overseeing the Furniture Repair Shop and coaching Furniture Repair Technicians on how to perform repairs for all merchandise.
Coordinating and working with multiple departments to help resolve customer issues, problems with merchandise, inventory control issues, and any other problem that may occur.
Establishing schedules and providing continual training to team members with an emphasis on safety and service.
Appraising employee performance, communicating goals and expectations, providing honest feedback and coaching team members.
Communicating, leading, and developing teamwork with the Furniture Repair Technicians.
Addressing complaints and resolving problems as needed.
Coordinating and working effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Proactively managing changes in operation of the Furniture Repair Shop.
Building, developing, and growing business relationships vital to the success of the operation of the Furniture Repair Shop.
Conforming to shifting priorities, demands and timelines and effectively prioritizing and executing tasks in a high-pressure environment.