Furniture Quality Control Manager - Dayton

Diakon Logistics•South Brunswick, NJ

1d•$55,000 - $65,000•Onsite

About The Position

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. We are seeking an experienced Furniture Quality Control Manager to assess the quality and performance of our furniture delivery and assembly operations. This role is critical in ensuring customer satisfaction, contractor accountability, and operational excellence across all delivery teams. The ideal candidate will have hands-on experience as a furniture delivery and assembly contractor and possess the expertise to validate and manage third-party contractor performance.

Requirements

Minimum 3-5 years of hands-on experience as a furniture delivery and/or assembly contractor
Demonstrated ability to evaluate and validate work quality of delivery and assembly operations
Proven experience conducting ride-along audits or field assessments of contractor/driver performance
Strong knowledge of furniture delivery best practices, safety protocols, and assembly standards
Excellent communication and interpersonal skills
Ability to drive frequently and travel to field locations
Valid driver's license with a clean driving record
Strong organizational and documentation skills

Nice To Haves

Prior experience in a quality control, operations management, or supervisory role
Experience with delivery management software or quality tracking systems
Background in training and mentoring teams

Responsibilities

Evaluate and validate the qualifications, experience, and work quality of new delivery contractors, drivers, and assembly helpers before engagement.
Develop and implement standardized assessment criteria for contractor performance evaluation.
Conduct regular ride-along observations with delivery and assembly teams to assess performance, identify gaps, and ensure compliance with company standards.
Document observations and provide detailed performance feedback to contractors and internal teams.
Monitor safe handling practices, customer interactions, and assembly accuracy during field visits.
Track key performance metrics including delivery timeliness, damage rates, assembly quality, and customer satisfaction scores.
Generate comprehensive quality reports and provide recommendations for continuous improvement.
Identify trends in performance issues and develop corrective action plans.
Provide coaching and training to contractors and teams on company standards, best practices, and quality expectations.
Share best practices across the contractor network to improve overall performance.
Investigate customer complaints related to delivery and assembly quality.
Work with contractors to resolve issues and prevent recurring problems.