Furniture Mover- Swamper/Helper

Burly Boyz Moving & Storage•Edmonton, AB

5d•Onsite

About The Position

The Swamper plays a critical, frontline role in delivering a top-notch customer experience. You'll work alongside the Driver/Team Leader, executing brand standards on every job. This role demands a balanced combination of manual labour and people skills — you're both a mover and a brand representative, putting clients at ease and delivering their best possible moving experience.

Requirements

Must consistently arrive on time and without delay for all scheduled shifts
Must be flexible regarding hours and days worked
Must be proficient in English (additional languages are an asset)
Lift and carry upwards of 80 lbs alone, repeatedly over several hours
Hold upwards of 100 lbs or more alone or with a partner while moving items
Reach overhead, crouch, squat, grasp, twist, and navigate the body to safely move items through tight spaces, hallways, doorways, stairwells, and elevators
Stand for several consecutive hours
Be in dress code at all times

Nice To Haves

3+ years of moving industry experience

Responsibilities

Advise clients on best practices to safely move their items, including bubble wrapping and boxing glass, porcelain, and other fragile items
Provide materials to support safe transport and inform your Driver/Team Leader to track inventory and charge appropriately
Inform your Driver/Team Leader where advice or material costs are refused
Always use floor runners to protect the home and proper equipment to safely do the job
Completely pad all furniture with moving blankets, covering all sides including underneath
Safely load, secure, transport, and unload items and furniture with minimal to no damage
Direct clients to your Driver/Team Leader for any inquiries about delivery dates, weighting, or estimates
Conduct every move with a positive, gracious, can-do attitude
Know brand policies, procedures, services, and products to answer client questions
Pay attention to client cues and communicate so items are placed exactly where they want them
Adhere to all company policies and procedures
Create and maintain an exceptional client experience through high execution, compassion, and regard for safety, property, and hustle
Maintain cleanliness of the vehicle (cab and box)
Return all floor runners, tools, equipment, and materials properly and securely in the truck
Apply foresight to anticipate challenges and avoid them before they arise
Safely solve problems by applying best practices
Offer solutions when partnering with the team
Stay true to brand policies if any client request conflicts with them
Partner with the team if you can't overcome a roadblock or need authority
Use good logic and sound judgement while providing service and transporting goods
Follow instructions in any form — verbal or written — from your Driver/Team Leader and office managers
Apply basic math skills (add, subtract, multiply)