Furniture Install/Driver Help

Staples Canada•Port Coquitlam, BC

13d

About The Position

Performs a variety of furniture service duties, including delivery, assembly, installation, repair, and servicing of both warranty and non-warranty office furniture. Takes direction from the Furniture Install Lead and reports to the Manager, Furniture Warehouse or Manager, Furniture Operations.

Requirements

Valid Class G driver’s license with a maximum of 3 demerit points.
Experience operating vehicles ranging from passenger vans to 5-ton trucks.
Strong verbal and written communication skills.
Ability to read construction blueprints and CAD installation drawings.
Proven ability to prepare installation project and issue reports.
Strong problem-solving skills and ability to follow written and verbal instructions.
Good organizational skills.
Experience using warehouse equipment and lightweight tools (e.g., pallet jacks, dollies, and power tools).
Excellent customer service skills with a professional and courteous approach.
Must be at least 21 years old, physically fit to drive, and possess a good driving record.

Nice To Haves

Knowledge of the local metro area is an asset.
Experience with hand trucks/dollies preferred; training for pallet jack use will be provided.

Responsibilities

Load furniture orders onto the truck safely and efficiently, and deliver products to customers.
Verify orders against paperwork prior to loading.
Drive to customer locations and complete furniture assembly and installation according to specifications, ensuring customer satisfaction.
Ensure all furniture is installed accurately and in a timely manner; inspect for proper functionality as per manufacturer guidelines.
Install all types of free-standing furniture, panel systems, and modular systems, including placement, leveling, cleaning, touch-ups, and removal of packaging and waste.
Address and resolve customer issues as appropriate, and escalate to the supervisor or project coordinator when necessary.
Complete furniture repair service calls efficiently and maintain all required service/repair documentation (warranty and non-warranty).
Ensure all deficiencies and repairs are properly documented and resolved in a timely manner.
Report errors, recommend corrective actions, and collaborate with project coordinators to ensure successful project completion.
Maintain vehicle cleanliness, perform daily inspections, and report maintenance issues to the supervisor.
Unload incoming furniture using appropriate warehouse equipment.
Assist delivery drivers or support warehouse operations as needed, based on workload and coverage requirements.
Be flexible to work overtime and weekends to support project completion.
Participate in scheduled physical inventory counts.
Follow all safety procedures while performing job duties.