Funeral Services Liaison

CAI•,

2d•Remote

About The Position

We are looking for a Funeral Services Liaison to strengthen relationships between funeral homes, families, and public health partners while enhancing support for grieving families. This position will be a 6–12-month contract, full-time, and remote. Only work authorizations that will not require sponsorship now or in the future will be considered.

Requirements

Experience in funeral service, mortuary science, public health, social work, or related field
Knowledge of grief processes, trauma-informed practices, and family support services
Strong communication and relationship-building skills with diverse partners
Ability to develop training materials and deliver presentations to professional audiences
Familiarity with death certificate processes or vital records
Ability to work collaboratively across agencies and community organizations
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Must be able to communicate with customers/team members over the phone and in person

Responsibilities

Build and maintain strong relationships with funeral homes across Indiana to improve support for families and enhance public health connections
Serve as the primary liaison between IDOH, funeral homes, mortuary professionals, coroners, healthcare systems, and families/communities
Lead or support training efforts for funeral service professionals on topics such as grief and bereavement, resources, trauma-informed care, and effective family communication
Strengthen training for funeral homes completing death certificates, ensuring accuracy, timeliness, and adherence to state requirements
Develop educational materials, guidance documents, and continuing education opportunities for funeral service professionals and public health partners
Enhance partnerships between death care professionals and statewide fatality review teams, promoting collaboration and shared learning
Build connections between funeral homes and grief support organizations, including LOSS teams and other community-based support networks
Serve as a subject matter expert on funeral home processes to inform and support efforts that benefit funeral homes, families, and communities