Funeral Services Assistant (part-time)

Service Corporation International•Davenport, IA

1d•Onsite

About The Position

The Funeral Services Assistant provides clerical and administrative assistance to support funeral operations. This role involves meeting the general public, answering questions and providing information on funeral and cremation services, handling phone calls courteously, and assisting with various services or ceremonies as requested by funeral home clients and management. The assistant is expected to attend monthly staff meetings and perform all duties consistent with the company's mission, values, policies, and procedures. The company, Dignity Memorial, is committed to supporting families during difficult times and is the largest provider of funeral, cemetery, and cremation services in North America, dedicated to celebrating life with professionalism, compassion, and attention to detail.

Requirements

High school diploma or equivalent
Valid state driver ’s license with an acceptable driving record
High level of compassion and integrity
Clear and concise verbal and written communication skills
Professional behaviors and team player

Nice To Haves

Previous customer service and/or sales experience preferred
Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Responsibilities

Provides clerical and administrative assistance supporting funeral operations.
Meets the general public, answers questions and provides information on funeral and cremation information and other related topics.
Answers phones courteously and in a polite manner.
Assists on funeral, memorial and other services or ceremonies as requested by funeral home clients and management.
Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families.
Ensures proper care and storage of any of these items.
Prepares documents related to services, cremations, maintenance, as directed by management.
Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
Runs errands such as for floral delivery, picking up of supplies, documents, etc.
Serves as an usher and may park cars or perform any transportation requirements.
Drives Funeral Home vehicles for services and picking up families.
Ensures refreshments are available (where allowed by law).
Assists with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
Greets and receives client families and / or other persons entering the office for information and assistance.
Accommodates the needs of the family during a service and/or visitation.
May wash and clean funeral home vehicles and other client vehicles as required from time to time.