Funeral Home Operations Supervisor

Service Corporation International•San Jose, CA

3d•Onsite

About The Position

Supervise, plan, and schedule resources, prepare daily schedule, and oversee the activities and resources supporting various services. Delegate work and communicate expectations, developing a high performing team that exceeds customer expectations. Resolve issues as they arise with diplomacy and tact.

Requirements

High School Diploma or equivalent
At least five (5) years industry operational or administrative experience supporting Funeral Services
Professional written and verbal communication skills
Flexibility to adapt workload and priorities for self and staff in a dynamic environment
Proficient in MS Office and databases
Organized
Ability to work evenings and weekends

Nice To Haves

Leadership experience preferred

Responsibilities

Prepare the daily Services Schedule and assign staff, lunches, and breaks.
Oversee assignments ensuring services are adequately staffed and begin as scheduled.
Make assignment revisions as business needs dictate.
Resolve appointment, services, and schedule conflicts communicating staff assignment revisions.
Review and approve requests for time off, ensuring appropriate coverage to meet business needs.
Create tools that enhance services.
Develop and maintain processes, procedures, and job aids to increase efficiencies.
Recommend process improvements and implement approved changes.
Train new hires on processes, procedures, and behaviors.
Observe staff conducting responsibilities; provide constructive behavior guidance and process feedback.
Escalate continuing issues to manager.
Interview, hire, and train associates.
Plan, delegate, and assign workload and deadlines.
Assess performance, coach, and address skill development.
Recommend wage increases and job changes.