Funeral Home Manager - Funeral Director

DENVER ROLLER INC•West Helena, AR

2d•Onsite

About The Position

The Funeral Home/Cemetery Manager is responsible for all facets of funeral home and cemetery operations in the medium sized Roller operations. This role manages the day-to-day operations of the funeral home and cemeteries, ensuring compliance with local, state, and federal regulations. The manager meets with bereaved families to make funeral arrangements and select merchandise, ensuring services are conducted compassionately and professionally. Responsibilities include maintaining the building, equipment, and vehicles, preparing reports for the home office, purchasing and managing stock of merchandise and supplies, and negotiating with vendors. The manager also participates in community functions, stays updated on regulatory changes, and serves as a liaison with regulatory agencies. Additionally, the role involves training, supervising, and motivating funeral home personnel, and driving funeral service and transfer vehicles as required. Other duties include obtaining vital information for obituaries and claims, assisting with financial arrangements, performing removals, embalming, cosmetology services (if dual licensed), and counseling clients regarding pre-arrangements.

Requirements

High school diploma plus additional experience in mechanical and maintenance tasks.
Must be a licensed funeral director in the state in which funeral home exists.
Must have a minimum of 5 years experience as a licensed funeral director.
Must have 3 years of management experience or completed the Denver Roller Inc. managers training program.
Ability to read, analyze, and interpret general technical procedures.
Ability to effectively present information and respond to questions from the manager, customers and the general public.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers.
Ability to solve practical problems and deal with a variety of situations.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Knowledge of all aspects of maintenance and ground keeping.
Basic knowledge of operation of maintenance equipment.
Ability to organize and prioritize work.
Acceptable verbal and interpersonal skills.
Valid drivers license.

Nice To Haves

Management reserves the right to waive any of the educational or experience requirements as listed above.

Responsibilities

Manages the day-to-day operations of the funeral home and cemeteries.
Assures that all staff members are fully trained in assigned responsibilities, and that operations are in compliance with local, state, and federal regulations.
Meets with bereaved families to make funeral arrangements and to select merchandise for the funeral service.
Assures that funerals services and / or other arrangements are conducted in a compassionate and professional manner.
Assures that the building, equipment and vehicle are properly maintained.
Prepares routine and special reports for the home office.
Purchases and maintains adequate stock of quality merchandise, equipment and supplies; negotiations with certain vendor contacts not handled by upper management and assist in resolving disputes.
Participates in community functions and activities, represents the organization in the community.
Keeps abreast of changes in regulations and procedures affecting the companys operations; attends appropriate seminars and business meetings.
Serves as primary liaison with local, state or federal regulatory agencies including the Policy Department and Health Department; provides reports and information; investigates complaints; resolves problems.
Trains, supervises and motivates all funeral home personnel.
Driving of funeral service and transfer vehicles as required.
Obtains vital information for preparation of the obituary, and for insurance, Veterans Administration and Social Security claims.
Assists with financial arrangements and claims filing.
Performs removals, embalming and cosmetology services (if dual licensed), performs all duties of the funeral director; attends funerals and graveside services.
Counsels with clients and family members related to pre-arrangements.
Performs similar job-related duties as assigned.