Funeral Home Location Leader

Foundation Partners Group•Edmonds, WA

About The Position

The Location Leader manages the day-to-day operations and customer service standards of one or more funeral home locations. The role is responsible for representing the company in the community, the locations’ financial performance, and developing Team Members to foster a high-performance, innovative, family-centric culture. The leader maintains the location’s brand and community relationships, ensures families are offered service and merchandise options, and supports a differentiated guest experience. The position also oversees facility and fleet maintenance, financial and labor management, employee relations, funeral services, pre-need production, and compliance with applicable laws and regulations. The Location Leader partners with home office departments and a supervisor, participates in community activities and business reviews, and may perform decedent-care and other operational tasks as needed.

Requirements

High school diploma or equivalent.
Valid state-issued funeral director license, as required by state licensing rules.
Experience in decedent care, including embalming, as required by state requirements.
Keep licenses and continuing education requirements current and in good standing.
Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
Availability for on-call/first-call duties in an assigned rotation, including responding by phone or in person at hospitals, hospices, or residences as needed.
Demonstrated empathy, emotional intelligence, and servant leadership with internal and external stakeholders.
Organizational, planning, and time-management skills, including the ability to prioritize work.
High attention to detail and accuracy, with strong follow-up skills.
Strong verbal and written communication skills.
Ability to stand for two or more hours without rest.
Ability to safely lift up to 150 pounds.
Valid state-issued driver’s license and clear driving record.

Nice To Haves

One to three years of combined management and funeral industry experience is preferred.

Responsibilities

Build and maintain the location’s brand through community relationships and social media, keeping the brand aligned with business segments.
Ensure every client family is presented with all service and merchandise options and understand the value of ShareLife®.
Maintain effective communication, accurate and timely client files, and applicable customer service standards.
Oversee facility management, including vehicle fleet, building, grounds, landscaping, painting, and parking lot maintenance.
Manage financial components, including vendor relationships, check signing, budgeting, accounts payable and receivable, labor management, daily sales outstanding, revenue, and EBITDA.
Lead monthly and quarterly financial and business reviews with Team Members and drive revenue, sales, and business results.
Lead disaster relief efforts with the supervisor to help keep Team Members, families, and facilities safe and secure.
Maintain two-way communication with home office department leaders, including marketing, finance, human resources, and IT.
Improve market share through community organization participation, community events, and other assigned community relationships.
Identify potential acquisitions and carry out assigned projects and duties, which may include car washing, building or equipment repair, and pre-need arrangement planning.
Participate in weekly update calls with the supervisor to exchange resources and review goals.
Oversee Team Members participating in services and ensure they understand their roles and represent the location professionally.
Lead employee relations, staffing, onboarding and training, talent review, succession planning, coaching, and development.
Manage labor components, including scheduling, labor margins, overtime, and timecards.
Oversee pre-need production, including budget management, staffing for pre-need sales, and informing at-need families about future pre-need offerings.
Lead initial transfers and, as needed and appropriately licensed, embalm, dress, cosmetize, casket, and prepare deceased individuals according to family instructions.
Complete tasks and details arising from arrangement conferences.
Ensure permits, certificates, and other paperwork are completed promptly and in accordance with applicable laws and regulations.
Supervise and support funeral services; oversee post-service follow-up as needed; understand family surveys; and address family concerns and complaints with feedback.
Use arrangement conference technology and other systems to review merchandise, enter contracts, and complete forms during arrangement conversations.
Lead funeral directors and other Team Members, resolve concerns and complaints, support customer interactions, and build relationships with peers and direct reports.
Plan events, including catering, community events, graveside services, funeral arrangements, and floral arrangements.
Manage labor-cost systems, including effective scheduling and minimizing overtime.
Use technology and communications tools, including online portals, social media, email, live webinars, text, and phone.
Perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, while meeting productivity standards.