Funeral Director

SCI Shared Resources•Raleigh, NC

7d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

Requirements

Graduated from an accredited school or college of mortuary science
Current Funeral Director license within the practicing state
Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations
Professional written and verbal communication skills
Public speaking skills with the ability to influence and gain consensus
Proficient using databases in automated processes
Proficient MS Office skills

Nice To Haves

Industry experience is preferred

Responsibilities

Facilitates funeral arrangement discussions with deceased next of kin.
Presides over visitation, funeral, and graveside services.
Ensures compliance with all mortuary, health, and vital statistics regulations.
Receives or initiates calls to deceased next of kin, obtains information, and schedules arrangement appointments.
Performs removals or transfers adhering to company standards and processes.
Cares for the deceased in a respectful manner.
Updates removal status in proprietary software.
Greets next of kin and escorts them to the meeting space.
Initiates and facilitates Arrangements Conference, assessing needs and summarizing desired outcomes.
Discusses available life insurance and benefits, such as Veteran benefits.
Promotes funeral, cemetery, and crematory services and merchandise.
Transitions Arrangement Conference to Funeral Services Counselor/Advisor for presentation of cemetery property and merchandise options, pricing, and contract completion.
Reviews and authorizes merchandise and service contract revisions.
Confirms authorization to proceed with service Arrangements.
Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services.
Is present for graveside services included in the purchase agreement.
Is present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial.
Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff.
Visually inspects Services Arrangements against contractual arrangements and next of kin expectations, initiating corrective action as appropriate.
Interacts with the family to fulfill death care requests.
Obtains leads for pre-need services while interacting with family and guests.
Performs a variety of event planning responsibilities including resource planning and ordering of music, flowers, or catering.
Produces MeM products, which may include scanning photos, ordering memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
Prepares event rooms, including set-up of chairs, tables, flowers, guest books, and appropriate décor.
Post-event cleans event rooms, stores items properly, identifies property in need of repair, and delivers family memorabilia.
May perform a variety of attendant duties including parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Works under general guidance, learning to apply licensure to the business environment and complying with regulations, policies, and procedures.
Collaborates with peers or manager for assistance and guidance.
Exhibits accountability for behaviors.
Takes the initiative to discuss assignments, expectations, priorities, and deadlines, and seeks guidance and coaching from the manager.
Notifies manager when workload is light and volunteers for additional work.
Adjusts effectively to work within new work structures, processes, requirements, or cultures.
Performs additional responsibilities as requested or assigned.