Funeral Director's Assistant

Mount Pleasant Group•Toronto, ON

5d•CA$26 - CA$28•Onsite

About The Position

The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of professionalism, sensitivity, and attention to detail. The FDA collaborates with Funeral Directors and other team members to ensure services are conducted with respect and dignity, reflecting the organization's commitment to serving families during times of loss. In addition to providing direct service support, the FDA contributes to the overall presentation of The Funeral Centre's facilities and property. By maintaining clean, organized spaces and ensuring equipment and supplies are well-managed, the FDA helps create a welcoming and comforting environment for families and guests.

Requirements

High school diploma or general education degree (GED); or at least one year of related experience and/or training; or equivalent combination of education and experience
A valid Ontario “G” driver’s licence with a clean driver’s abstract
Must consent to and pass a Criminal Background Check.
Demonstrated ability to interact with individuals and families with sensitivity, tact, diplomacy, and professionalism.
Comfortable performing physical tasks in accordance with safe lifting guidelines; accommodations available as needed.
Familiarity with hospitals, long-term care homes, cemeteries, crematoria, and mausoleums within the Greater Toronto Area.
Awareness of cultural and religious diversity in funeral practices; ability to support families in bereavement with empathy and respect.
Ability to work collaboratively in a team environment and adapt to changing service needs.
Strong attention to detail in documentation, service setup, and handling of remains.
Effective time management and organizational skills in a fast-paced, emotionally sensitive environment.
Intermediate proficiency in Microsoft Windows and Office Suite (Excel, PowerPoint, Word, Outlook).

Nice To Haves

Previous Funeral experience is an asset
Familiarity with funeral home environment and internal policies and procedures is an asset

Responsibilities

Collaborate with Funeral Directors to fulfill families' wishes, including supporting visitations, funeral services, burials, cremations, and receptions.
Provide hands-on assistance in conducting funeral services both onsite and at offsite locations, ensuring services are carried out with respect and dignity.
Greet, direct, and assist families attending funeral and reception services.
Prepare visitation rooms by arranging furniture, floral tributes, and personal memorabilia in accordance with family preferences. May involve lifting or moving equipment, caskets, and floral tributes; accommodations are available as needed.
Coordinate audio and visual feeds for services, visitations, and assist families in creating audio/video tributes.
Design, personalize, and print memorial stationery and keepsakes, ensuring they align with families' requests.
Assist with body preparation tasks, including washing, dressing, and casketing remains, in accordance with training and comfort level.
Handle cremated remains with sensitivity, transferring them into urns or other designated vessels as instructed by families.
Answer and direct incoming phone calls in a professional and courteous manner.
Assist with documentation, including death registrations and other required forms, in accordance with provincial regulations and company procedures.
Drive company vehicles to transport casketed remains, floral arrangements, and deceased individuals to and from service locations, cemeteries, crematoriums, or to designated locations as part of funeral processions.
Perform administrative errands such as document delivery or supply pickups, as required.
Maintain detailed records of human remains and associated items in accordance with internal protocols and regulatory requirements, using the company’s digital tracking tools.
Ensure facilities are clean, presentable, and restored to their original condition before, during, and after services, including restrooms and coffee lounges.
Maintain company vehicles to a high standard, including washing, interior care, and routine upkeep.
Assist with general facility upkeep, which may include waste disposal, cleaning, and seasonal outdoor tasks. Support and accommodations are available as needed.
Support inventory management by maintaining appropriate levels of supplies (e.g., caskets, urns, embalming supplies, and office materials).
Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences while adhering to all traffic laws.
Carry out transfer-related tasks, which may include: Handling human remains with dignity and professionalism. Wrapping remains in sheets or pouches to prepare for transport. Placing remains onto stretchers and securing them appropriately. Safely manage the loading and unloading of remains from vehicles, with team support and equipment provided.
Verify the identification of human remains during transfers in accordance with MPGs Standard Operating Procedure, cross-referencing against the Medical Certificate of Death and other required documentation.
Ensure all records and documentation meet legal and company standards.
Additional duties, and tasks that fall within the scope of the role as assigned by the Assistant Manager or Manager, Funeral Services.