Funeral Director Apprentice

Service Corporation International•Williamsville, NY

1d•$21•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. This position provides customer service in all areas of helping client families following the loss of a loved one, offering exemplary personalized and professional service. The apprentice learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual, interacting with the family to fulfill death care needs and ensuring customer needs are addressed. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

Requirements

High School diploma or general equivalency degree (or diploma)
Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
Minimum of 6 months experience in a funeral home, crematory or cemetery
Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board
Valid driver’s license
Knowledge of computers and some software including MS Office products required
High level of compassion and integrity
Good communication skills
Problem solving skills
Ability to multi task and set priorities

Responsibilities

Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
Learns to negotiate and create acceptable funeral contracts
Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
Confirms authorization to proceed with the service arrangements
Verifies identification of the deceased and authorization for embalming
Learns how to arrange for the interment or cremation of human remains
Adheres to all company and regulatory requirements
Cares for the deceased in a respectful manner while performing a variety of tasks which may include: Removals and transfers, Lifting of deceased human remains, Dressing and casketing, Coordinating and assisting with funeral service and visitation, Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, Setting of chairs and the removal, proper care and storage of these items
Assists with funeral services by: Coordinating the parking of cars, Ushering, Driving funeral vehicles, Assisting at chapel and church services, Assisting at the cemetery, Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, Setting up chairs and the removing, properly caring for and storing of these items, Participating at special functions
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: Documentation, Stationery, Information on insurance, health benefits and pension, Pre-arrangements for next of kin
Ensures potential pre-need referrals are shared with Family Service Counselors
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
Assists with general office duties such as preparing reports as needed
Assists with the maintenance of vehicles, the facility and property
Receives caskets and other funeral home supplies as well as place into inventory
Ensures refreshments are available (where allowed by law)
Performs other duties as assigned