Funeral Attendant

Service Corporation International•Miami, FL

About The Position

This support role performs manual and office tasks before, during, and after funeral services to help ensure services run smoothly and as planned. Duties include preparing rooms and memorial materials, greeting and escorting family and guests, assisting with the preparation of the deceased and casket, transporting family members and items, and maintaining vehicles. The role requires working beyond standard business hours, including evenings, nights, weekends, and holidays, and includes local travel.

Requirements

High school diploma or equivalent.
Valid state-issued driver's license with an acceptable driving record.
Ability to follow instructions given over the phone or in person.
Ability to use a personal computer and type.
Ability to work and communicate effectively with others.
Ability to work with kindness and compassion for the deceased and their families.
Ability to maintain composure in challenging situations.
Good verbal and written communication skills.
Ability to maintain confidentiality.
Ability to work with colleagues to accomplish tasks.
Ability to work evenings and weekends.
Ability to lift up to 50 pounds and push or pull up to 200 pounds.

Nice To Haves

Funeral industry experience.

Responsibilities

Prepare the casket and deceased for visitation or funeral services, including dressing the casket, adjusting clothing and jewelry, and transporting the casket through hallways; may assist with lifting the deceased.
Set up and clean rooms for services, including chairs, tables, icons, guest books, flowers, keepsakes, mementos, caskets, and urns.
Greet visitors, provide programs, answer questions, and provide information about funeral services.
May serve as a pallbearer.
May drive families to cemetery sites.
After services, remove, clean, and properly store company property; package, load, or deliver family mementos, keepsakes, and flowers.
Answer phones courteously, screen callers, and take first-call information.
Notify staff when appointments arrive and escort guests to the appropriate room.
Maintain the reception area and refreshments, including making coffee, disposing of trash, replenishing supplies, straightening, cleaning, and vacuuming.
Review documents for accuracy and enter document information into proprietary systems.
Receive deliveries; make copies, scan, fax, fold or prepare memorial materials, and perform other mailroom tasks.
Safely transport, pick up, and deliver documents, family mementos, flowers, and similar items to destinations such as residences, care centers, or the funeral home.
May transport the deceased to the funeral home.
Wash, vacuum, and clean vehicles; fuel vehicles as needed while following safety guidelines and expenditure processes.