Funeral Assistant

Baue O'Fallon Funeral • O Fallon, MO

11d • Hybrid

About The Position

This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. The duties associated with this position are generally performed in an indoor office setting. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.

Requirements

• Four-year degree or equivalent combination of education and experience preferred.
• Minimum of 1-year experience in client relations or related field.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Ensures that the client families and/or other persons entering the office receives the information or assistance that they require.
• Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
• Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly.
• Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking.
• Other duties as assigned.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree