Funeral Arranger - 12 Month Contract

Co-op • Braintree, VT

4d • Onsite

About The Position

Join our friendly team and help families say the perfect goodbye to loved ones. You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn’t think was possible. Apply today.

Requirements

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• Ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills, with the ability to use a range of technology devices and systems (e.g. computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion, and care.
• Ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided).

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure the funeral home is clean, safe, and welcoming, maintaining a professional and comforting environment.
• Report and record any maintenance issues.
• Work with digital systems and devices to manage client documentation, funeral arrangements, and invoicing.
• Refer regulated work, like selling and informing clients about funeral plans, to the Funeral Plan Arrangers.
• Support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities).
• Update client management applications, entering accurate and timely information.

Benefits

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed