Funeral Arranger

Service Corporation International•Westlake Village, CA

1d•Onsite

About The Position

The Funeral Arranger supports client families during funerals, visitations, and interment. The role helps carry out choices made by families or their legal representatives regarding funeral services, final disposition, and memorialization, while providing compassionate, exemplary customer service. The arranger ensures families’ needs are met directly or through appropriately licensed individuals. The position arranges and directs bereavement services, assists with service logistics and aftercare, completes service-related documentation and online entries, and supports general office and facility operations. It also requires compliance with applicable licensing authorities and regulations.

Requirements

High school diploma or equivalent.
At least 3 years of related experience as a Funeral Assistant.
Current state- or province-issued driver’s license with an acceptable driving record.
Basic knowledge of customs of religious and fraternal organizations.
Knowledge of computers and some software, including the MS Office Suite.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Detail-oriented.

Responsibilities

Arrange, conduct, and direct funeral and memorial ceremonies professionally and compassionately, consistent with company policies and procedures.
Confirm authorization to proceed with service arrangements.
Inform client families about special recognition and services available for veterans and ensure selected services are delivered.
Assist with funeral services by coordinating parking, ushering, driving funeral vehicles, supporting chapel, church, and cemetery services, delivering flowers and other items, and setting up and removing chairs.
When the Family Service Counselor is absent, provide aftercare to next of kin, including documentation, stationery, information about insurance, health benefits and pensions, and pre-arrangements.
Share potential pre-need referrals with Family Service Counselors.
Follow applicable professional, municipal, state or provincial, and federal licensing rules and regulations.
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Assist with general office duties, including answering phones and preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where permitted by law.