Funding Services Specialist I/II/III

California Coast Credit•San Diego, CA

6d•$23 - $36

About The Position

Under the direct supervision of the Assistant Manager of Funding Services, this position processes and funds new accounts and loans through all consumer channels by verifying income and employment, fulfills underwriting stipulations, prepares loan documents and receives necessary signatures, disburses funds, prepares documents for imaging, and provides excellent quality service to meet expectations and established service levels. This position supports the credit union by complying with established policies and procedures and achieving organizational goals.

Requirements

The experience as acquired from a high school diploma or equivalent.
Knowledge of lending terminology and documents.
Ability to communicate effectively; strong verbal and written skills required.
Must be organized and detail oriented with the ability to work well under pressure.
Ability to use a personal computer and word processing software. Ability to operate business machines such as computer, printer, fax, copier and telephonic devices.
Ability to arrive for work on time, follow directions from a Manager or Supervisor, interact effectively with co-workers, follow policies and procedures while working independently, and embrace coaching from management when necessary.
Minimum of two (2) years of operations/lending experience within a financial institution or demonstrated superior performance.
Minimum of seven (7) years of operations/lending experience within a financial institution or demonstrated superior performance.
Minimum of twelve (12) years of operations/lending experience within a financial institution or demonstrated superior performance.

Responsibilities

Maintains a thorough knowledge of consumer loan types, documents, protection products, credit union services, systems, delivery channels, policies, and procedures.
Opens new accounts and funds loans using electronic and manual delivery methods. Ensures stipulations have been met, application information is consistent with Loan Officer approval, and all documents are accurate and complete.
Offers credit union protection products; ensures Borrower qualifications are met and proper forms are completed.
Communicates with Borrowers and Dealers via phone, email, and electronic chat feature while maintaining superior service levels.
Assists with updates to department procedures and/or forms when processes change or efficiencies are realized.
Assists with training materials and scheduled shadowing sessions for branch and MSC staff within the area and at off-site branch locations.
Regularly sustains high volume monthly production with superior accuracy.
Assists other Funding Services staff with review of more complex income documents.
Makes recommendations for Funding Services process efficiencies. Implements approved changes, trains department staff, and monitors progress.
Takes ownership of difficult member requests and proactively resolves any issues or delays.
When appointed, serves on special department or credit union project teams.